LEAD CUSTOMER SERVICE ASSOCIATE - MIDTOWN

Goodwill Industries of Lane & South Coast Counties & Alaska•Anchorage, AK

6d•Onsite

About The Position

Are you ready to coach an inclusive retail team in a fast-paced environment that’s always changing? Teach and model customer service skills for your team, while supporting store operations. Are you ready to be a leader and invest in your future? Support an inclusive retail team in a fast-paced environment that keeps you engaged with work that’s always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to make a real impact. Work in a culture of kindness and respect for employees and customers with diverse backgrounds, skills, and challenges.

Requirements

18 years of age or older.
Eligible to work in the United States (must provide required documentation).
Able to speak, read, and write in English.
Pass a criminal background check (some records are acceptable).
Pass a drug screening for all federally controlled substances, including cannabis (THC).
Skills in math to accurately count cash.

Nice To Haves

Experience at Goodwill, including tenure, training, and development, may be weighted or preferred.
Employees wishing to be promoted to lead positions should be trained and well versed in all areas of the lead position.

Responsibilities

Coach and lead employees, including providing training for employees, program participants, and volunteers.
Ensure customer service excellence and a welcoming shopping environment. Effectively answer customer questions and support store operations.
Assist with store functions, as needed, including accepting and sorting donations, preparing merchandise for sale, stocking the store, conducting sales, register duties, cleaning, and opening and closing tasks.
Support management with operations and inventory management, count registers and deposits, and process paperwork.