Lead Customer Service Associate - Clerk

Utah County Government

10d•Onsite

About The Position

Under general guidance and supervision of the Customer Service Supervisor or Digital Services Supervisor, oversees processes to expedite the processing/issuance of marriage licenses and acceptance/submittal of passport applications to the United States Department of State. Incumbents serving in this classification perform the most complex duties within the assigned function at the full performance level and are responsible for leading and training others. Performs other statutory obligations of the Clerk’s office, as assigned.

Requirements

High School diploma or equivalent.
Five (5) years of complex clerical support or customer service work experience, including two (2) years closely related to the duties described above.
Equivalent combinations of education and experience may also be considered.
Must be a United States Citizen or a U.S. non-citizen national, and at least eighteen (18) years of age.
Must possess a valid driver’s license and obtain a valid State of Utah driver’s license within sixty (60) days of employment.
Selected applicants will be required to submit to a pre-employment drug screen and background check.

Nice To Haves

Documented typing speed at or above the rate of forty (40) WPM net.
Bilingual in English and one (1) of the following languages: Spanish, Russian, Tagalog, or Hebrew.
Selected applicants must become a Certified Passport Acceptance Agent as required by the US Department of State during the probationary period for new hires or trial period for promoted County employees.

Responsibilities

Oversees processes to expedite the processing/issuance of marriage licenses and acceptance/submittal of passport applications to the United States Department of State.
Performs the most complex duties within the assigned function at the full performance level.
Responsible for leading and training others.
Performs other statutory obligations of the Clerk’s office, as assigned.