Lead Customer Representative

Circle K • Charlotte, NC

1d • Onsite

About The Position

The Lead Customer Service Representative provides fast, friendly customer service in a fast-paced retail environment. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes working with the food program. The representative also gains entry-level management experience by regularly leading shifts and supervising employees. Work takes place in many areas inside and outside the store to maintain store appearance standards and complete daily tasks. Regular and predictable onsite attendance is required.

Requirements

• Ability to provide excellent customer care and communicate in a friendly manner.
• Ability to work at a quick pace and as part of a team.
• Ability to solve problems, think quickly, and offer suggestions.
• Ability to lead a team and supervise employees at an entry level.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with hands; handwork requires eye-hand coordination and may require climbing a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Run the register and cashier.
• Make purchase suggestions and sell products to customers.
• Sometimes work with the food program.
• Lead shifts regularly and provide entry-level supervision to employees.
• Work in different areas inside and outside the store to maintain store appearance standards.
• Work with the team to accomplish daily store tasks.
• Maintain regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed