Lead Customer Experience Specialist
About The Position
As a Lead Customer Experience Specialist here at Honeywell, you will be responsible for driving customer satisfaction, loyalty, and business growth by developing and executing customer experience strategies across the organization. This role serves as the voice of the customer, partnering with cross-functional teams to enhance customer interactions, improve processes, and ensure a seamless end-to-end customer journey. You will report directly to our Sr Customer Experience Supervisor and you’ll work out of our Pittsford, NY or Salem, OR location on a Hybrid work schedule. In this role, you will impact the efficiency and effectiveness of customer service operations by proactively engaging in projects and process transitions, ensuring timely accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems, and maintaining accurate customer account information. The ideal candidate is a strategic thinker with strong analytical capabilities, excellent relationship-building skills, and a passion for delivering exceptional customer outcomes. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Strategic thinker with strong analytical capabilities.
- Excellent relationship-building skills.
- Passion for delivering exceptional customer outcomes.
Responsibilities
- Driving customer satisfaction, loyalty, and business growth by developing and executing customer experience strategies across the organization.
- Serving as the voice of the customer, partnering with cross-functional teams to enhance customer interactions, improve processes, and ensure a seamless end-to-end customer journey.
- Proactively engaging in projects and process transitions to impact the efficiency and effectiveness of customer service operations.
- Ensuring timely accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems.
- Maintaining accurate customer account information.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
