Lead Custodian

Whitman Family Development LLC•Bal Harbour Village, FL

4d•Onsite

About The Position

The Janitorial Lead Custodian is responsible for maintaining immaculate cleanliness and presentation standards across Bal Harbour Shops while providing day-to-day leadership, guidance, and oversight to the custodial team. This role combines hands-on cleaning responsibilities with supervisory duties to ensure all common areas, restrooms, and support spaces consistently meet the world-class standards expected at a luxury retail destination. The Lead Custodian serves as the primary point of contact for the team during assigned shifts and reports directly to the Facilities Manager.

Requirements

Minimum 2–3 years of janitorial or custodial experience
Prior supervisory or lead experience preferred
Dependable and detail-oriented
Ability to follow and enforce procedures and schedules
Strong verbal communication skills; ability to direct and motivate a team
Strong attention to detail
Leadership, team coordination, and conflict resolution skills
Professional appearance
Good time management
Accountability and initiative
Ability to stand and walk for extended periods
Ability to lift up to 40–50 lbs
Ability to bend, kneel, and perform repetitive motions
Ability to work outdoors in varying weather
Ability to work early morning, evening, weekend, or holiday shifts as required

Nice To Haves

Experience in luxury retail, hospitality, or mall environments
Familiarity with cleaning equipment
Basic knowledge of OSHA standards and chemical handling regulations
Bilingual (English/Spanish) a plus

Responsibilities

Serve as the lead custodian on assigned shifts, directing the work of custodial staff and ensuring all duties are completed on schedule
Distribute daily cleaning assignments, zone coverage, and special projects to team members at the start of each shift
Train new custodial employees on cleaning procedures, safety protocols, chemical handling, and luxury presentation standards
Conduct regular walk-throughs of all assigned areas to inspect completed work and ensure Class A cleanliness standards are met
Provide real-time feedback, guidance, and correction to team members to maintain consistent quality
Monitor shift attendance and coordinate coverage for call-outs; escalate staffing issues to the Facilities Manager
Monitor inventory of cleaning supplies and equipment; submit supply requisitions and report equipment needs or malfunctions
Ensure all team members complete required daily, weekly, and monthly checklists accurately and on time
Document and report accidents, injuries, safety hazards, property damage, and maintenance issues to management promptly
Act as the primary communication link between the custodial team and the Facilities Manager during assigned shifts
Clean and maintain common areas including walkways, plazas, restrooms, lounges, elevators, stairwells, and service corridors
Perform sweeping, mopping, dusting, vacuuming, and trash removal
Maintain outdoor areas including sidewalks, courtyards, and entryways
Ensure restrooms are stocked, sanitized, and presentable
Lead by example by actively participating in cleaning tasks alongside the team
Uphold and enforce luxury-level cleanliness and presentation standards
Work discreetly and professionally around guests and tenants
Respond quickly to spills and cleanliness issues; deploy team members as needed
Ensure team members present a professional appearance in all public areas
Follow and enforce health and safety cleaning procedures
Ensure safe handling, storage, and disposal of cleaning chemicals and supplies by all team members
Identify, address, and report safety hazards or damages
Ensure compliance with OSHA standards and property safety policies
Conduct safety briefings and reinforce proper procedures at the start of each shift
Coordinate and lead pre- and post-cleaning for events and seasonal décor installations
Plan staffing and zone assignments for high-traffic periods and holidays
Communicate event schedules and special requirements to the team in advance
Work with facilities, landscaping, security, and management teams
Complete and verify cleaning checklists and work orders for the team
Prepare and submit shift reports summarizing work completed, issues identified, and follow-up items
Report supply and equipment needs