Lead Custodian-PT

HOPE ENTERPRISES INC•Williamsport, PA

1d•Onsite

About The Position

The Lead Custodian position is directly responsible for a wide variety of supervisory, service-related, and janitorial duties, which are performed in accordance with agency policies and state regulations. The primary duties include instructing and training team members in all aspects of custodial cleaning, including scheduling services, equipment maintenance, and ordering supplies. This role also involves preparing timesheets, coaching and monitoring team member performance, recommending staffing changes, and performing direct, hands-on supervision. The Lead Custodian will perform quality janitorial duties, including substituting for absent team members, monitoring cleanliness, and performing various cleaning tasks such as dusting, sweeping, mopping, vacuuming, and restroom cleaning. They are also responsible for maintaining equipment and supplies, scheduling floor care, responding to alarms, completing daily paperwork, enforcing quality control standards, and providing job leads to the Custodial Services Division Manager. The position requires maintaining positive working relationships using servant leadership principles.

Requirements

High school diploma or G.E.D.
Must have a valid driver’s license and a good motor vehicle record adequate to drive an agency vehicle.

Nice To Haves

Two years of supervisory experience preferred.
Successful completion of on-site job training program or previous custodial experience is preferred.

Responsibilities

Support the financial and programmatic success of the Custodial Services Division by instructing and training team members in all aspects of custodial cleaning, including scheduling of services, equipment maintenance, and ordering of supplies.
Prepare all Custodial Services timesheets by reviewing, verifying hours and site information for the Custodial Services - Division Manager.
Coach and monitor team member job performance, to create an atmosphere conducive to job site quality expectations and positive team member morale.
Recommend and enact staffing changes and shifting of team members to ensure all contract obligations are met.
Perform direct, hands-on supervision while working alone or along with team members at various locations.
Provide feedback to Custodial Services Manager in completion of introductory period and annual performance evaluations of staff directly supervised.
Perform quality janitorial duties, including substituting for absent team members as necessary.
Monitor public areas and outside areas for cleanliness and remove debris.
Dust mop, sweep, wet mop floors.
Vacuuming rugs and carpets.
Empty trash and replacing of liners and removal of trash to specified locations.
Scrub and clean restroom fixtures and keep restrooms supplied with towels and other items.
Dust and clean walls, doors, windows, woodwork, and other above floor surfaces.
Dust, clean, and polish furniture.
Clean elevators and stairwells.
Keep records and make reports.
Contact customers when there is a call off and letting them decide if they prefer to reschedule the cleaning or receive credit.
Maintain equipment and supplies in a clean and workable order and re-order supplies as necessary and coordinate delivery to job sites.
Schedule all floor care work and miscellaneous cleaning requirements for all contracts.
Be knowledgeable of all current contract requirements and schedule all appropriate services.
Act in a responsible and professional manner and obey all safety rules.
Respond to fire and security alarms at contracted sites which are a result of our team member errors and stay until there is a resolution.
Complete proper paperwork daily, such as, time sheets, work orders, additional billing, inspection reports, etc.
Maintain and enforce quality control standards and complete quality control inspections weekly for all contracts.
Perform floor maintenance duties including, shampooing and extracting carpets, stripping, scrubbing, refinishing, spray buffing and polishing floors (as available).
Provide job, team member, and possible contract leads to the Custodial Services Division Manager.
Provide direct supervision and coaching to new and seasoned custodians.
Perform all other duties requested by the Custodial Services Division Manager.
Maintain positive working relationships with all team members using servant leadership principles.