Lead CSR/Teller - West Chicago - Full-Time

Fifth Third Bank•West Chicago, IL

5d•Onsite

About The Position

Fifth Third Bank is seeking a Lead CSR/Teller to provide excellent customer service and handle complex customer service representative duties with independent judgment. This role is responsible for risk management, ethical behavior, and ensuring a positive customer experience. The position involves collaborating with management on operational tasks, maintaining accurate records, and staying updated on bank policies and procedures. Additionally, the Lead CSR/Teller will identify customer needs and refer them to appropriate business partners, while maintaining knowledge of retail products and services.

Requirements

High school diploma/GED.
Work involves extensive cash handling.
Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public.
Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Act as a leader and a resource for both customers and platform team.
Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
Need to have flexibility in scheduling.

Responsibilities

Provide excellent customer service in all interactions.
Refer customers to the appropriate business partner for a consultative conversation.
Handle the most complex duties of a CSR, exercising considerable independent judgment.
Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
Partner with Financial Center Manager to gather and report monthly FCA requests.
Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Assist in training newly hired Customer Service Representative.
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.
Build and maintain a working knowledge of the Retail products and services offered.
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
Perform other duties as assigned.