Lead CSR/Teller - Ocoee, FL - Full-Time

Fifth Third Bank•Ocoee, FL

1d•Onsite

About The Position

Fifth Third Bank is seeking a Lead CSR/Teller to provide excellent customer service and handle complex CSR duties with minimal supervision. This role involves extensive cash handling, in-depth knowledge of retail policies and procedures, and acting as a leader for both customers and the platform team. The position requires the ability to interact comfortably and confidently with the public, demonstrate sound judgment, and maintain ethical behavior while adhering to bank policies and procedures. The Lead CSR/Teller will also collaborate with the Financial Center Manager on operational tasks and ensure efficient office operations.

Requirements

High school diploma/GED.
Work involves extensive cash handling.
Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public.
Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Act as a leader and a resource for both customers and platform team.
Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
Need to have flexibility in scheduling.

Responsibilities

Provide excellent customer service in all interactions.
Handle the most complex duties of a CSR, exercising considerable independent judgment.
Collaborate with the Financial Center Manager to ensure all monthly cash counts are completed.
Partner with the Financial Center Manager to gather and report monthly FCA requests.
Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
Maintain knowledge of bank policies and financial center procedures and take responsibility to keep up to date on any changes.
Demonstrate sound judgment in decision making, abiding by established guidelines and procedures.
Assist in training newly hired Customer Service Representatives.
Identify customer needs during interactions and customer outreach and refer customers to Bankers and business partners for consultative conversations.
Build and maintain a working knowledge of the Retail products and services offered.
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
Perform other duties as assigned.