Lead CSR/Teller - Lombard Downtown - Full Time

Fifth Third Bank•Lombard, IL

2d•$43,680 - $67,700•Onsite

About The Position

Fifth Third Bank is seeking a Lead CSR/Teller to provide excellent customer care, handle daily transactions, address inquiries, and resolve problems in accordance with bank policies. This role involves performing complex CSR duties with independent judgment and accountability for risk management. The position requires promoting positive customer relations, maintaining confidentiality, and adhering to ethical standards. The Lead CSR/Teller will also be involved in bank operations, cash handling, transaction approvals, and ensuring the efficient operation of the office. Additionally, this role includes training and developing new and existing CSRs, monitoring CSR line operations, delegating work, and acting as an office resource for CSRs. The position also requires meeting sales referral goals, continuously increasing knowledge of products and services, and initiating conversations to uncover customer needs for referrals to business partners.

Requirements

High school diploma/GED.
Minimum of 3 years of CSR experience.
In-depth knowledge of retail policies and procedures.
Ability to perform essential duties with minimal supervision.
Ability to demonstrate advanced math functions.
Ability to interact comfortably and confidently with the public.
Ability to communicate via written or verbal format at a professional level.
Ability to take initiative and utilize sound judgment in decision-making and problem resolution.
Demonstrated ability to establish self as a leader.
Ability to work in a team environment and interact positively with co-workers and management.
Flexibility in scheduling.

Responsibilities

Provide excellent customer care and satisfaction.
Develop rapport with customers, greet them by name, and be responsive to their needs.
Answer customer questions and resolve customer issues.
Maintain customer business confidentiality.
Follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities to maintain efficient operation.
Approve cash withdrawals and check signings.
Approve ace transactions.
Handle night deposits.
Follow Dual Key Process.
Maintain a balanced record, find and correct outages, and enlist help for errors.
Maintain knowledge of bank policies and financial center procedures.
Demonstrate sound judgment in decision-making.
Train and develop new and existing CSRs.
Identify CSRs capable of training new staff.
Monitor the operation behind the CSR line.
Delegate work and escalate issues to the Customer Services Manager.
Act as an office resource for CSR activity, answering questions and finding solutions.
Assist management in keeping CSRs up-to-date.
Meet or exceed sales referral goals.
Continuously increase knowledge and skills through self-motivation and training.
Maintain a working knowledge of all bank products and services.
Initiate conversations to uncover customer needs and refer customers to business partners.
Meet and exceed personal and Bank goals.