Lead-Credit Union

Honda Federal Credit Union•Timmonsville, SC

2d•Onsite

About The Position

This position, along with the Branch Manager and/or Assistant Branch Manager positions, provides leadership for the branch in all areas of operations so that our members can be given a very high level of service while ensuring that all compliance and regulatory requirements are met.

Requirements

High School Diploma or GED Equivalent
At least 2 years of customer service-related field
Consumer lending experience
Strong customer service/sales skills in a Financial Services Environment
Strong leadership skills
High professional standards including ability to maintain confidentiality

Responsibilities

Assist Branch staff with questions that arise from daily interaction with members.
Train and Develop staff so that they can be successful in their goals.
Able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting, or processing a loan application, and completing IRA documents etc.
Support the Branch Manager to build and maintain an environment where staff are evaluating members needs and cross selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goals.
Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies to reinforce knowledge with staff, and able to multitask.
Support Branch Manager with strategy for branch meeting all goals and metrics.
Support Branch Manager to ensure all policies and procedures are followed and maintained.
Communicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff related.