Lead Counter Sales Associate

White Cap•Frisco, TX

12d•Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a Lead Counter Sales Associate! As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

Requirements

Generally, has 7+ years of experience.

Nice To Haves

Strong experience in counter sales, customer service, or a related customer-facing role
Experience handling complex customer issues or escalations and driving resolution
Ability to train and support team members while contributing to daily operations
Proficiency with sales order systems or ERP tools (e.g., Oracle or similar)
Solid understanding of construction or industrial products and related applications
Ability to manage multiple priorities, including order processing, customer follow-up, and in-store support
Proven ability to recommend products, upsell effectively, and support margin goals
Strong communication skills with the ability to work cross-functionally and build customer relationships

Responsibilities

Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status.
Serves as point of contact for escalation issues.
Provides training and support to new counter staff.
Acts as liaison between supervisor and customers.
Ensures purchase orders are completed.
Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
Ensures merchandise displays are stocked and clean.
Performs other duties as assigned.