Lead Cooler Service Technician

Coke Florida Careers • Sarasota, FL

1d

About The Position

Coca-Cola Beverages Florida is seeking a Lead Cooler Service Technician based out of its Sarasota location. The role performs mechanical services and preventative maintenance on cold drink equipment at customer accounts, maintains refrigeration equipment in proper operating condition, and supports positive customer relationships. The lead also coaches, trains, develops, and onboards cooler service team members.

The position provides advanced troubleshooting and subject-matter expertise for Freestyle, McDonalds, vending, coolers, credit card readers, and legacy fountain equipment. It supports the Field Service Supervisor during paid time off, helps investigate accidents when the supervisor is unavailable, verifies technician vehicle inventory, and assists with customer issue resolution across dispatch, parts, and CCNA. The role may also support sales associates with basic equipment knowledge and take on special assignments and projects as directed.

The posting lists a typical schedule of 10:30 AM–7:00 PM, Monday through Friday, and also notes that weekday hours may vary between 8:30 AM and 10:30 PM. Flexibility is required, and weekends and holidays may be required on a rotating schedule. The employee must follow Company/DOT vehicle policies, including Smith-System, Geotab, and Lytx requirements.

Requirements

• High school diploma or GED.
• At least 1 year of general technical experience.
• Prior diagnostic troubleshooting experience.
• Demonstrated mechanical, technical, and electrical aptitude.
• Basic computer and analytical skills.
• Valid driver's license and a driving record that meets MVR policy guidelines.

Nice To Haves

• Refrigeration/HVAC trade or vocational certification.
• At least 1 year of refrigeration/HVAC experience.
• Plumbing experience.
• HVAC certification.
• CCNA fundamentals certification.

Responsibilities

• Perform mechanical services and preventative maintenance on cold drink equipment at customer accounts.
• Keep refrigeration equipment in proper operating condition.
• Maintain positive customer relationships.
• Prepare equipment in accordance with company standards.
• Ensure the service vehicle has appropriate parts inventory.
• Maintain a clean and safe work area.
• Coach, train, develop, and onboard new cooler service team members.
• Backfill and support the Field Service Supervisor during paid time off.
• Provide advanced troubleshooting and subject-matter expertise for Freestyle, McDonalds, vending, coolers, credit card readers, and legacy fountain equipment.
• Conduct and verify inventory on technician vehicles.
• Serve as the accident investigation point person when the Field Service Supervisor is unavailable.
• Complete special assignments and projects as directed by the Field Service Supervisor, including parts additions for new customers, organizing technician vehicle storage, and reviewing excess and obsolete parts inventory.
• Back up or serve as the point person for resolving CCNA disputed invoices.
• Work with cross-functional groups, including dispatch, parts, and CCNA, to resolve customer issues.
• Train and support sales associates in basic equipment knowledge.
• Follow Company/DOT vehicle policies, including Smith-System, Geotab, and Lytx requirements.

Benefits

• Health, dental, and vision plans through Total Wellness Programs.
• 401K program with company match.
• Supplemental Life Insurance.
• Three weeks of vacation pay.
• 10 company-paid holidays.
• Tuition reimbursement.
• Employee Assistance Programs (EAP).
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED