Lead Cook - VIP

Belterra Park Gaming•Cincinnati, OH

1d•Onsite

About The Position

Provides general leadership and work direction of department team members, including organizing and assigning work, prioritizing workload, directing employees in the successful completion of assigned work, enforcing department and company rules, and instructing and training department employees. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations, although they may provide input to supervisors regarding such matters. This role involves delivering internal and external guest service the Boyd Gaming Way, exhibiting a friendly and approachable demeanor, being polite and courteous, looking for and acting upon opportunities to assist guests and team members, being sincere and genuine during all interactions, and being prepared with the knowledge and skill required to be responsive to guests and team members' needs and questions. Responsible for learning and being familiar with all of Boyd Gaming’s room outlets and Server functions, and for being able to answer general questions regarding the property. Anticipates guest needs and responds appropriately with a sense of urgency. Reads food orders from computer printouts and prepares food items according to established menu plans. Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving. Observes and tests foods to determine if they have been cooked sufficiently. Assists in work direction to kitchen staff ensuring work procedures, quality standards and menu specifications are adhered to. Maintains control of the kitchen to ensure staffing levels are appropriate based on business volumes. Guest interaction is a must, requiring engagement with guests each time they visit the Employee Dining Room line, explaining products, asking questions, and building positive relationships. Coordinates and communicates on orders with dining room staff. Assumes limited charge of the kitchen on respective shifts and limited accountability of supervisors in their absence. Receives and delivers food to the proper areas. Coaches and directs all cooks, prep cooks, and kitchen food runners to work in a productive and efficient manner. Expedites all food orders promptly. Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner. Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of the work environment. Consistent attendance at company/restaurant training programs is required. Completes opening, closing, and other side duties as assigned by supervisors. Passes all tests given, including training, to retain the knowledge needed to be an effective server. Maintains a well-groomed, neat, and clean appearance. Possesses the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers. Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards. Performs all duties as assigned by management.

Requirements

Must be at least 18 years of age.
Demonstrated ability to prepare a wide variety of food items, to standard, in a high-volume, fast-paced operation.
Demonstrated understanding and knowledge of the application of sanitation procedures.
These skills and abilities are typically acquired through at least 3-years' experience directly related to the accountabilities specified.

Nice To Haves

Deliver internal and external guest service the Boyd Gaming Way.
Always exhibit a friendly and approachable demeanor.
Be polite and courteous when speaking with guests and team members.
Look for and act upon opportunities to assist guests and team members.
Be sincere and genuine during all interactions.
Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, Server functions, and for being able to answer general questions regarding the property.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.

Responsibilities

Provides general leadership and work direction of department team members.
Organizes and assigns work.
Prioritizes workload and assignments to ensure orderly and efficient completion by department employees.
Directs department employees in the successful completion of assigned work.
Enforces department and company rules.
Instructs and trains department employees in the successful performance of their duties.
Reads food orders from computer printouts and prepares food items according to established menu plans.
Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.
Observes and tests foods to determine if they have been cooked sufficiently.
Assists in work direction to kitchen staff ensuring work procedures, quality standards and menu specifications are adhered to.
Maintains control of the kitchen to ensure staffing levels are appropriate based on business volumes.
Engages the guest each time they come to the Employee Dining Room line.
Explains product, asks questions and builds positive relationships with the guest.
Coordinates and communicates on orders with dining room staff.
Assumes limited charge of kitchen on respective shifts.
Assumes limited accountability of supervisors in their absence.
Receives and delivers food to the proper areas.
Coaches and directs all cooks, prep cooks and kitchen food runners to work in a productive and efficient manner.
Expedites all food orders promptly in a timely manner.
Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner.
Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Consistent attendance at company/restaurant training programs as they are scheduled.
Completes opening, closing and other side duties as assigned by the supervisors.
Passes all tests given including the training in order to retain the knowledge needed to be an effective server.
Maintains a well-groomed, neat and clean appearance.
Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual.
Performs all duties as assigned by management.