Lead Conversion Manager

Rehlko•Glendale, WI

1d•Hybrid

About The Position

Under the direction of the Director of Lead Conversion, the Lead Conversion Manager of Lead Conversion supports the reporting, optimization, planning and execution of residential lead conversion activities. This role is responsible for building detailed reporting and analyses for each critical KPI in converting both Kohler Generator-based quote and service leads for dealers. These lead conversion phases include lead submission, lead processing, lead qualification, lead quality, lead assignment, dealer processing and lead follow-up. From these analyses, the Lead Conversion Manager will work with the Director of Lead Conversion to identify efficiency opportunities and work cross-functionally with other departments to support new strategies and technologies to support these gaps. Analytics & Reporting (approx. 50%): Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat, forms, call center, AI conversations), individual lead channels, geographies and dealers. Create executive dashboards and reports on key KPIs and trends. Insights & Strategy (20%): Analyze data to identify trends, bottlenecks, and opportunities for conversion optimization. Perform root cause analysis on performance drops and provide recommendations for improvements in marketing campaigns, processes, technology, communication or sales approaches. Conversion Optimization (approx. 30%): Support projects and strategies to increase conversion rates through each phase of the sales and post-sale funnels.

Requirements

Bachelor's degree in Business, Analytics or Marketing
5+ years of lead conversion and report development experience
Minimum of 3-5 years of experience in report development and analysis
Proven track record of identifying and implementing conversion improvement activities
2+ years hands-on experience GA4, PowerBI, SalesForce reporting, Looker Studio
3-5 years’ experience in B2C or business-to-dealer lead generation marketing
Strong analytical skills
Knowledge of IT project development, lifecycle and documentation
Strong attention to detail and ability to manage multiple concurrent tasks.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

3-5 years’ experience in home services lead generation.
Familiarity with AI-based lead qualification and booking tools.
Experience with customer lead-scoring models.

Responsibilities

Develop key performance-based reports within SalesForce, PowerBI, GA4, Looker Studio and call tracking platforms for critical lead conversion KPIs
Work with data analyst teams to ensure data accuracy and integrity.
Conduct data hygiene checks and troubleshoot data flow or process issues.
Monitor and report performance metrics across lead ingestion channels (e.g. multiple website lead forms, call center, chat, MetaLeads, affiliates, etc.).
Develop reports to review lead response and conversion metrics by marketing channels (e.g. organic, paid search, Pmax, display, YouTube, Meta, etc.), geographies, and dealers
Identify opportunities for optimization and A/B testing to improve engagement and conversion.
Partner with marketing, sales, product, and analytics teams on cross-channel initiatives and analysis.
Lead or support lead conversion projects through project definition, documentation, testing and execution
Determine data baselines and normalize datasets to assess pre and post project performance