Lead Configuration Analyst-2

Fifth Third Bank

1d • $82,100 - $172,500 • Remote

About The Position

As an Encompass Administrator, you will serve as a liaison between IT, Operations, and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems. You will coordinate development and support for new and existing applications, possessing a sound understanding of business systems and industry requirements. You will act as a team leader for assigned projects and partner with the business unit to develop a solid knowledge base of the business line, including its plan, products, processes, and revenue streams. This role coordinates business requirements definition, development, testing, implementation, and support for new and existing systems. You will identify, research, and analyze production problems, develop solutions, and coordinate resolutions, overseeing enhancements to maintain productivity and efficiency. You are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You are accountable for always doing the right thing for customers and colleagues, and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, you will achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Encompass Administration for Desktop - Preferred
• Web experience as well Preferred - Java Script and VB
• Significant experience in communication and presentation.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Responsibilities

• Functions as the liaison between the business line, operations, technical areas, and software vendors throughout the project cycle.
• Acts as team leader for projects.
• Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams.
• Plays a key role in the planning, testing, and implementation of system enhancements and conversions.
• Ensure system enhancements follow the appropriate guidelines, meet or exceed user requirements, and are completed in a timely fashion.
• May perform project leader role for projects.
• Identifies system enhancements, documents business needs and determines development impact to current system processing.
• Works with programmers and users to ensure accuracy of enhancements.
• Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency.
• Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Partners with the technical areas in the research and resolution of system and process problems.
• Identifies, researches, and analyzes production problems develops solutions, and resolves problems.
• Works with programming resources (in house and third party) to ensure development work is completed to specification.
• May perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls.
• Completes complex system configurations.
• Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Establishes the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
• Guides and trains less experienced team members through project work.
• Mentors less experienced team members.
• Reports regularly on progress against established project plans.
• Maintains manuals, standard business and status reports, technical training material and reference material.
• Other duties as required.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed