Lead Concierge
Monarch Communities•Bridgewater, NJ
•Onsite
About The Position
Monarch/Brandywine Senior Living is seeking a Lead Concierge to oversee the Concierge Team Members. This role is crucial in creating a positive first impression for everyone entering the community and providing essential information to support sales and marketing efforts. The Lead Concierge also handles incoming calls and provides clerical support to various departments. This is a full-time, non-exempt, hourly position reporting to the Business Operations Director.
Requirements
- High school diploma preferred
- Strong interpersonal skills and capable of relating to a variety of people and personalities
- Experience working with the senior population
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Responsibilities
- Schedules Concierge Team Members to ensure appropriate front desk coverage
- Assigns daily tasks and ensures completion of tasks
- Assists the Business Operations Director and Sales Counselor with special projects
- Ensures appropriate office supplies are on hand
- Coordinates maintenance of all office equipment
- Answers and screens all incoming calls in a courteous and professional manner
- Receives and processes mail for the community
- Maintains and updates log of emergency phone numbers and resident emergency face sheets
- Monitors security alarms, resident emergency call system, and front door security
- Orders and maintains appropriate office supplies
- Assists the Business Operations Director in administrative tasks as assigned
- Participates in and attends all in-service training as scheduled
- Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
- Other duties as assigned
Benefits
- Health Insurance: Medical/Rx, Dental, and Vision
- Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
- Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
- FSA (Commuter/Parking)
- Employee Assistance Program (EAP)
- 401(k) Retirement with Company Match
- Paid Time Off (PTO) and Holidays
- Tuition Reimbursement
- Employee Referral Bonus
- Resident Referral Bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
