Lead Concierge | The Kennedy-Warren

B.F. Saul Company•Washington, DC

44d•Onsite

About The Position

Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. Additionally, the Lead Concierge will be responsible for overseeing the concierge team. This shift is Monday-Friday, 7:00 am – 3:00 pm, Weekend and night shifts as needed. As a Lead Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home.

Requirements

Highschool diploma or GED.
Related experience as a concierge or a strong customer service background.
Ability to work under pressure.
Strong organizational skills, attention to detail, and excellent follow-through skills.
Strong written, verbal, and computer skills.
Flexible attitude and adapt quickly to various situations.
A positive attitude and a willingness to help others.
Flexibility to work evening and weekend shifts.
Work independently.

Nice To Haves

Knowledge of Yardi is a plus.

Responsibilities

Having a gracious approach to all activities.
Always presenting a professional image.
Greeting and responding to resident requests and inquiries.
Addressing residents’ concerns in accordance with the company's customer service standards.
Ensuring that only authorized individuals enter the building.
Managing multiple phone lines and directing them to the appropriate destination.
Assisting with resident packages and mail.
Creating monthly Concierge schedule.
Finding shift coverage when Concierges call out.