Lead Concierge

Kushner • Washington, DC

5d • Onsite

About The Position

We are seeking a professional and service-focused Lead Concierge to oversee the front desk experience at a premier Class A residential property in Washington, DC. This role serves as the primary point of contact for residents, guests, and vendors while ensuring exceptional customer service, smooth daily operations, and a welcoming community environment.

Requirements

• 2+ years of concierge, hospitality, luxury residential, or customer service experience.
• Proficiency with Microsoft Office and property management technologies.
• Professional appearance and demeanor.

Nice To Haves

• Previous leadership or supervisory experience preferred.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and assist residents, guests, and vendors in a professional and friendly manner.
• Serve as the primary point of contact for resident requests, questions, and concerns.
• Lead daily concierge operations and support concierge team members.
• Coordinate visitor access, package management, and resident services.
• Assist with community events, resident engagement activities, and property communications.
• Maintain accurate logs, reports, and front desk records.
• Partner with property management and maintenance teams to ensure outstanding resident satisfaction.
• Respond appropriately to emergencies and follow established property procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed