Lead Concierge

Barkan Management Company•Baltimore, MD

10h•Onsite

About The Position

The Concierge will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened, [supervise and direct the page], and provide residents with personal services in an efficient, responsive, and professional manner.

Requirements

Possess a wealth of knowledge about the area in which the property is located (i.e. Restaurants, transportation, events, etc.).
Demonstrated experience in service and hospitality.
Excellent communication skills
Take pride in their appearance, their service role, and their commitment to services excellence.
Have outstanding communication Skills – from professional writing to eloquence of speech and body language.
Be able to demonstrate a proven history of reliability to a set work schedule.
Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals.

Responsibilities

Maintain complete knowledge of rules, regulations, and policies
Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate.
Announce all guests to units.
Become knowledgeable with building service providers, i.e., limousines, taxis, cleaners, pet services, food delivery, and the like.
Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel, and desk polished, and the like.
Receive calls from residents for personal services and coordinate the same with the Page. Ensure that all requests are met in a timely manner.
Supervise the activities of Page staff assigned to a daily shift, check for proper uniform and attendance. Make sure that all services are provided in a friendly courteous, professional manner.
Ensure that the front desk is always covered.
Accept deliveries in accordance with approved policy, mail, and dry cleaning, and maintain logs associated with each task.
Receive calls from residents for maintenance or service and forward them to the appropriate person during routine business hours. For after-hour service requests, assess if the issue can wait until the next business day and login work order on Building Link. If appropriate notify maintenance on call to assist.
Maintain strict adherence to key control policy, requiring that all visitors needing a key to be authorized to enter the unit. Log in all key requests.
Ensure that all contractors entering the front lobby are properly badged observing the policy that tools are not allowed through the front door.
Enforce the building rules and regulations as provided by the Board of Managers. Ensure that all contractors have security badges before entering the building.
Carefully monitor all security and life safety systems and report problems to building security as well as the General Manager.
Welcome new residents and assist with coordinating the delivery of newspapers, cable TV, peapod delivery laundry services, etc.
Provide information about local activities and events throughout the city.
Introduce new services and opportunities that may be of interest to owners and residents.
Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolving the issue.
Complete incident reports as needed.
Perform duties as requested by Head Concierge and or Property Manager.
Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like.
Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished.