Lead Concierge/Front Desk

The Waters • Edina, MN

4d • $20 - $22 • Onsite

About The Position

The mission of The Waters is 'To create a sense of community where everyone THRIVES'. We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do.
The Lead Concierge is a "working team leader" role that is directly responsible for overseeing the operation of the Concierge team, serving as the face of the community and managing the hub for resident and guest activity planning. He/she models, leads, trains and monitors the performance of the Concierge team and works with the Business Operations Manager to track Concierge team performance and customer service metrics.

Requirements

• Minimum of two years' as a concierge or related position required
• Possess compassion for and commitment to hospitality, service, and excellence in elderly care

Nice To Haves

• Advanced education in hospitality or related field preferred but not required
• Leadership experience preferred but not required

Responsibilities

• Overseeing the operation of the Concierge team
• Serving as the face of the community
• Managing the hub for resident and guest activity planning
• Modeling, leading, training and monitoring the performance of the Concierge team
• Working with the Business Operations Manager to track Concierge team performance and customer service metrics
• Create a fun, engaging and caring environment for our residents
• Engage resident's family and friends and take time to visit with them

Benefits

• Paid holidays; double time for holidays worked
• Instant access to 50% of earned but unpaid income with OnShift
• PTO, use it as you earn it
• Medical and Dental Benefits available the 1st of the month
• 401k, fully vested

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed