Lead Concierge / Doorman - Luxury Residential - Old Town

Titan Security Group•Chicago, IL

1d•Onsite

About The Position

Titan Security is seeking a union Lead Security Concierge to work at a luxury residential building in the Chicago Loop. This role involves supervising operations, managing a team of security officers, ensuring high-quality security services, and handling escalated issues. The position requires developing staff skills, coordinating training, reconciling logs, developing operational procedures, and maintaining access control. The Lead Concierge will also be responsible for identifying tenants and visitors, monitoring security cameras, responding to incidents, conducting patrols, and providing excellent customer service. This is a union position with specific shift requirements and the need to hold over when necessary.

Requirements

At least 2 years of continuous supervisory experience in a residential setting.
High School diploma or general education degree (GED).
2 years of experience working with a residential location as security/concierge/doorman.
Must be at least 18 years of age.
Valid Security License if required by state.
Driver’s license as applicable.
Must have the ability to read, write, speak, and understand English.
Ability to pass pre-employment drug screen and criminal background check.
Must maintain a working telephone number though which we can contact you.

Nice To Haves

Bi-lingual considered a plus.

Responsibilities

Help supervise operations of an assigned Client site on assigned shift.
Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support.
Ensure the Client Site is provided with high quality security services to protect people and property.
Handle all escalated security issues or emergency situations appropriately.
Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).
Provide the basis of a great work environment by treating staff with respect.
Assist in the Coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards.
Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
Maintain access control procedures set by building management.
Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
Identify all tenants and/or visitors upon arrival.
Ensure visitors and vendors are properly signed in prior to accessing the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras that are within the facility.
Respond to incidents including property emergencies.
Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
Ability to stand/sit/walk for extended periods of time.
Assist tenants and visitors with directions and general business information.
Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.
Maintain clear, accurate logs pertaining to people or property including packages.
Provide excellent Customer Service to all parties encountered while on duty.
Other duties as assigned.