Lead Company Operations Manager

Fivetran • Philadelphia, PA

3d • Hybrid

About The Position

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a Lead Company Operations Manager to join the COO Office, the team responsible for setting the pulse of the company — developing our strategies, holding leaders accountable for executing them, and taking on the cross-functional work that lacks a clear owner. In this role you will own the mechanics behind our board meetings, help drive the operating rhythm that keeps the business focused, and shape how we use AI to run company operations. The work is deliberately diverse. One week you're building the narrative and data behind a board deck with the executive leadership team; the next you're standing up a new operating cadence, or scoping a special project that arrived without a brief, an owner, or a definition of done. You'll work directly with stakeholders at every level across Product, GTM, Finance, and Engineering — from individual contributors who own the underlying work to the executives accountable for it — and you'll be expected to bring structure to problems that show up without any.

Requirements

• Proven experience (5+ years) in program management, business operations, strategy, or chief of staff roles, supporting stakeholders at all levels, up to and including senior executives.
• Systems thinker — you look for the underlying mechanism, not the one-off fix, and you design processes others can run without you.
• Owner mentality with a high tolerance for ambiguity; you take unclear requests, define the problem, and drive to a positive outcome without waiting to be told how.
• Exceptional written and verbal communication, with a track record of tailoring the same message for an individual contributor, a department leader, and a board audience.
• Comfortable with data — able to work in spreadsheets, run ad hoc analysis, pressure-test numbers from other teams, and translate results into a clear recommendation.
• Experience with program management tools and methodologies, and a demonstrated ability to run multiple concurrent workstreams without losing detail.
• Sound judgment and discretion handling confidential board, financial, and organizational information.
• Use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to research, author, review, and synthesize operational artifacts such as board narratives, process documents, and executive updates.
• Build repeatable AI workflows — prompts, skills, or agents — rather than treating AI as a one-off drafting tool.
• Evaluate AI output critically, including knowing when the task calls for human judgment instead.

Nice To Haves

• Experience preparing board materials at a private, VC- or PE-backed company.
• Experience supporting post-merger integration or another period of significant organizational change.
• Familiarity with BI tooling (Looker, Omni) and basic SQL.
• Light scripting or low-code automation experience for building internal tools.
• Prior experience in B2B SaaS, with working fluency in ARR, NRR, pipeline, and margin.

Responsibilities

• Lead the design and delivery of semi-annual Company Kickoffs, translating annual goals and mid-year changes into a clear, credible narrative for the whole company.
• Support the annual planning process, coordinating inputs from department leaders into aligned company goals, strategies, and plans.
• Prepare quarterly ELT Strategy Days, including topic selection, pre-reads, facilitation materials, and follow-through on decisions.
• Synthesize scattered inputs from executives into a single, decision-ready artifact — a doc, model, or deck that moves a conversation forward.
• Own end-to-end preparation of board materials: build the storyline, partner with Finance and department leaders on the underlying data, and manage review cycles with the ELT.
• Maintain a reliable source of truth for board and executive reporting metrics so numbers reconcile across Finance, GTM, and Product reporting.
• Drive the company's operating rhythm — Weekly Business Reviews, Company QBRs, and Company and ELT OKR tracking — and flag when performance is off track early enough to act.
• Track executive action items to closure, working with department operations teams to remove blockers rather than just report status.
• Improve the rhythm itself: identify cadences that are duplicative, low-signal, or consuming more executive time than they return, and propose changes.
• Take ownership of ambiguous, cross-functional initiatives assigned to the COO Office, from initial framing through delivery.
• Structure new work quickly with a clear charter: problem statement, success measures, decision rights, stakeholders, and timeline.
• Drive projects to measurable outcomes without formal authority, influencing peers and executives across functions.
• Transition completed initiatives to a permanent owner when necessary, with the documentation and mechanisms needed to sustain them.
• Build and maintain AI workflows that automate recurring operational work — meeting prep, action item tracking, metric summaries, reporting pulls, and first-draft communications.
• Prototype quickly, measure time saved or quality gained, and retire what doesn't work.
• Document and share reusable AI workflows so the rest of the COO Office and partner teams can adopt them.
• Set practical guardrails: verified source data, clear human review before anything reaches an executive or board audience.

Benefits

• Hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed