Lead, Community Outreach (AFN)

Liberty

1d•Hybrid

About The Position

This position supports the Public Safety Power Shutoff (PSPS) and Access and Functional Needs (AFN) requirements for the Wildfire Mitigation Plan (WMP), identifying, developing and executing plan improvements. This position works closely with the Regulatory and Wildfire Mitigation teams. To date this position books 90% of salary to the WMP budget.

Requirements

Bachelor’s degree in a related field or equivalent professional experience
3+ years of experience in community outreach, emergency management, regulatory support, or a related field

Nice To Haves

Experience working with Access and Functional Needs (AFN) populations, Community-Based Organizations (CBOs), or public safety programs preferred
Utility, energy, or other regulated industry experience preferred
Bilingual (English/Spanish) candidates preferred but not required

Responsibilities

Development and execution of WMP regulatory commitments across multiple departments
Assist Emergency Manager with CRC staff training to ensure AFN customers’ needs are met during PSPS events
Continuous collaboration with Emergency Management in terms of exercise preparation, AFN awareness and integration into emergency response, documentation efforts, and collaborative presentation opportunities
Quarterly and annual AFN (Access and Functional Needs) / WMP (Wildfire Mitigation Plan) regulatory filings and documentation
AFN customer data retention system development and maintenance; AFN self-ID tool maintenance and development
Statewide and regional AFN workgroup and council attendance
Needs identification and documentation development across departments to support AFN / regulatory initiatives
Identification and implementation of AFN accessibility improvements through maintained awareness of industry best practices
Development of direct AFN customer communication throughout year
Incident command AFN/CBO (Community Based Organization) Liaison role
SMJU collaboration in AFN space, relationship maintenance
WMP / PSPS required survey- vendor management, executive summary of results, development and execution of action plan to address gaps
Development and execution of senior nutrition shelf stable meal effort
Support implementation and maintenance of medical baseline backup battery program
CBO relationship development, maintenance and engagement
Pursue, oversee and direct AFN / PSPS focused outreach
Direct customer interaction at AFN focused outreach events
Develop CBO opportunities with a PSPS and customer assistance program focus
Attendance of regular CBO and agency meetings throughout service territory
On-site CBO visits, meetings and presentations to increase PSPS and program awareness
Identification and implementation of opportunities to increase customer enrollment/awareness through the support of CBOs and agencies
Development of roundtable CBO focused virtual meetings throughout year informed by CBO/agency feedback