Lead - Communications 3

BrightClaim • New York, NY

2d • $80,500 - $100,000 • Remote

About The Position

This is a senior leadership role in Corporate Communications, responsible for crisis management, reputation strategy, and executive communications for the Americas region. The role advises senior leaders on communications during sensitive or high-visibility situations, sets strategic direction for crisis and reputation communications, and develops frameworks and playbooks for the broader team. It also oversees employee communications related to organizational change to keep internal messaging clear and consistent.

The role leads crisis and reputation response, executive communications, employee messaging during change, and relationships with communications professionals, agencies, and stakeholders. It defines measures of success across sentiment, media coverage, and message effectiveness, then uses findings to improve future strategy. The position is listed as remote, with a day shift in the United States. Los Angeles, California-based candidates are not eligible.

Requirements

• Proven track record leading sensitive or high-stakes communications at an organizational level.
• Experience advising senior leaders, including C-suite executives, on reputation and communications strategy.
• Excellent written and verbal communication skills in English, with strong judgment about tone and timing.
• Experience working directly with Legal and HR on sensitive matters.
• Ability to operate with a high degree of autonomy.
• Comfort using AI tools in day-to-day workflows, with strong editorial judgment.
• Sound judgment and ability to manage sensitive matters with discretion and professionalism.
• Bachelor's or master's degree in communications, journalism, public relations, or a related field.
• Proficient English language skills (C2).
• Required skills include campaign development and management, content strategy, data analytics and literacy, data-driven decision-making, data tools and visualization, executive presence, Google Analytics, marketing analytics and mix, media and communications, Microsoft Excel, Microsoft Power BI, project management, promotional marketing, reporting, Salesforce, Smartsheet, social media, storytelling, and strategic planning.

Responsibilities

• Own the strategy for protecting and strengthening Genpact's reputation in the Americas, including issue monitoring, risk assessment, and response planning.
• Lead responses to sensitive or fast-moving situations by drafting and approving statements, leadership talking points, and messaging.
• Serve as the senior point of contact during high-pressure situations, partnering with Legal, HR, and executive leadership.
• Build, own, and continuously improve regional crisis communication playbooks and escalation protocols.
• Direct media, social, and sentiment monitoring and translate signals into proactive recommendations for leadership.
• Advise senior leaders on statements, talking points, and messaging for high-visibility moments.
• Prepare leaders for sensitive conversations, media-adjacent moments, and internal announcements.
• Shape communications about complex or difficult business topics to ensure messaging is clear, credible, and calm.
• Oversee employee messaging during periods of change and set the approach for clear, honest, and steady internal communications.
• Build templates, guidance, and capabilities that help leaders communicate consistently during sensitive moments.
• Guide and mentor communications professionals supporting crisis and reputation work.
• Manage relationships with external agencies and partners, ensuring quality and consistency at pace.
• Build trusted senior-level relationships across Legal, HR, Communications, and regional leadership.
• Define measures of success across sentiment, coverage, and message effectiveness, and use results to improve future strategy.
• Present clear, concise recommendations to senior stakeholders, including during high-tension situations.

Benefits

• Mentorship and world-class learning opportunities.
• Hands-on experience and opportunities to accelerate career development.
• Benefits are included as part of the total compensation package; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior