LEAD COMM TECHNOLOGIES ENGINEER
About The Position
The Communication Technologies Engineer III is responsible for the operational and technical oversight of all SHC Communication Technologies solutions, system architecture, engineering evaluations, and application support. The SHC applications and user base are distributed amongst the other organizations of Stanford Medicine and thus the Communication Technologies Engineer will be responsible for maintaining strong communication, collaboration and partnership across these organizations regarding Communication Technologies solutions to ensure our end user experiences are streamlined. The Communication Technologies Engineer III will be the subject matter expert and work with service leads and technology owners to guide continuous improvements (using Lean and other process improvement techniques) to the Communication Technologies processes. This person must work effectively with clinical and non-clinical team members from all levels of the organization to achieve the stated objectives.
Requirements
- Bachelor’s degree in work-related field/discipline from an accredited college or university or equivalent experience.
- Seven (7) years of progressively responsible and directly related work experience
- Proven experience supporting Information Technology related projects from design phase through implementation and post go-live support.
- Experience supporting users in all technology areas
- Reliable, independent worker; needs limited managerial oversight
- Well organized, structured, self-motivated, team player
- Strong communication skills (strong command of the English language, written and verbal)
Responsibilities
- Provide project coordination and leadership for Communication Technologies services and solutions
- Define, monitor and report on Communication Technologies services metrics
- Work with IT Services leaders as well as Clinical and Business leaders to help SHC meet its clinical and business needs while increasing adoption of Communication Technologies services
- Lead the development of new, innovative clinical and non-clinical IT solutions to complex business problems.
- Work with management and the IT team to simplify existing solution architectures
- Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization
- Gather functional/business requirements and definitions for Communication Technologies service improvements
- Design and integrate Communication Technologies systems for existing and future environments
- Must have demonstrable engineering, deployment, configuration, administration, and troubleshooting experience with Communication Technologies equipment and software, with a high emphasis on hands-on design and implementation experience.
- Interface with SHC departments to provide technical advice, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment.
- Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions
- Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
