Lead CNA

THRIVE USA LLC • Nashville, TN

10d • Hybrid

About The Position

The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model.

Requirements

• Certified Nursing Assistant certification (required).
• CPR and First Aid certification (required).
• Must have a valid Driver's License.
• Previous experience in a healthcare or home care setting.
• Knowledge of home care regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to continuous improvement.
• Familiarity with relevant technology and software for documentation and reporting.
• This position does require travel throughout our service regions.
• Must own a smartphone with data.
• Must own a personal computer to use for work purposes.
• Must own a personal vehicle with insurance that meets minimum state guidelines.
• Must be willing to travel to all our service regions.
• Must be willing to report to the office as needed.

Nice To Haves

• Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience.

Responsibilities

• Provide hands-on care to clients.
• Cover open shifts as needed to ensure continuity of care.
• Travel throughout service areas to support client needs.
• Ensure client safety and maintain a safe home environment.
• Report any changes in the client’s condition promptly.
• Develop, implement, and oversee quality control processes.
• Conduct caregiver performance evaluations and field assessments.
• Perform care plan audits to ensure compliance with regulations.
• Ensure adherence to company policies and home care standards.
• Assist with incident reporting and corrective actions.
• Train and onboard Personal Care Coaches (PCCs).
• Provide ongoing coaching and mentorship to caregivers.
• Educate staff on best practices, care standards, and regulatory requirements.
• Support continuous professional development.
• Review and evaluate individualized care plans.
• Collaborate with nurses and administrative staff to update care plans.
• Ensure services align with clients’ unique needs and preferences.
• Monitor client satisfaction and service quality.
• Address concerns and resolve issues proactively.
• Build strong relationships with clients and families.
• Foster a positive care environment.
• Maintain accurate and timely documentation of client care, caregiver performance, and quality assurance activities.
• Ensure all records are compliant and audit-ready.
• Assist with scheduling assessments and onboarding processes.
• Support administrative tasks and team initiatives.
• Participate in interdisciplinary team meetings.
• Collaborate across departments to improve service delivery.
• Identify gaps in care delivery and recommend solutions.
• Implement initiatives to enhance quality and efficiency.
• Support innovation in home care practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level