Lead CNA

THRIVE USA • Manchester, MD

23h

About The Position

The Lead CNA plays a leadership role in delivering high-quality, client-centered home care services. The position combines hands-on caregiving with staff training and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model. The role requires travel throughout service regions and reporting to the office as needed.

Requirements

• Certified Nursing Assistant (CNA) certification.
• CPR and First Aid certification.
• Valid driver’s license.
• Previous experience in a healthcare or home care setting.
• Knowledge of home care regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and commitment to continuous improvement.
• Familiarity with technology and software used for documentation and reporting.
• Own a smartphone with data, a personal computer for work purposes, and a personal vehicle with insurance meeting minimum state guidelines.
• Willingness to travel to all service regions and report to the office as needed.
• Bachelor’s degree in healthcare administration, nursing, or a related field, or a combination of education and experience.

Responsibilities

• Provide hands-on care to clients, cover open shifts as needed, travel throughout service areas to support client needs, maintain client safety and a safe home environment, and promptly report changes in clients’ conditions.
• Develop, implement, and oversee quality control processes; conduct caregiver performance evaluations and field assessments; audit care plans for regulatory compliance; ensure adherence to company policies and home care standards; and assist with incident reporting and corrective actions.
• Train and onboard Personal Care Coaches (PCCs), provide ongoing coaching and mentorship, educate staff on best practices, care standards, and regulatory requirements, and support continuous professional development.
• Review and evaluate individualized care plans and collaborate with nurses and administrative staff to update them so services align with clients’ needs and preferences.
• Monitor client satisfaction and service quality, address concerns and resolve issues proactively, build relationships with clients and families, and foster a positive care environment.
• Maintain accurate, timely, compliant, and audit-ready documentation of client care, caregiver performance, and quality assurance activities.
• Assist with scheduling assessments and onboarding, support administrative tasks and team initiatives, participate in interdisciplinary team meetings, and collaborate across departments to improve service delivery.
• Identify gaps in care delivery, recommend solutions, implement initiatives to improve quality and efficiency, and support innovation in home care practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior