Lead Clubhouse Specialist

Pacific Clinics•Apple Valley, CA

8d•Onsite

About The Position

The Lead Clubhouse Specialist ensures the Clubhouse facility is properly maintained, ensures members/consumers needs and services are met, prepares reports, identifies and coordinates consumer resources. Promotes the Clubhouse within the community, coordinates events and works with Clubhouse Board Officers. Coordinates with Team Supervisor ensuring staff meet program expectations and provides coaching and training to staff.

Requirements

High School Diploma or GED required and two (2) years of related experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
Minimum of two (2) years relevant experience working with chronic and severe mental illness.
Minimum one (1) to two (2) years supervisory experience or demonstrated experience leading and/or coordinating the work of other staff.
Bilingual in Spanish required for some programs.

Responsibilities

Acts as shift lead for clubhouse operations.
Consult with Team Supervisor on addressing staff issues, complaints and suggestions reported by staff and members.
Under the direction of the Team Supervisor, reviews staff performance expectations, models effective performance, and provides coaching to staff as needed and to address performance related issues.
Provides training and support to new staff in their roles as Peer Partners and Clubhouse Specialist.
Works with staff in the preparation of needed reports (DBH, ADA, Grants, etc.).
Schedules weekly staff meetings and ensures topics covered are relevant to staff and program and provides agency, policy and procedure updates.
Works with Clubhouse Board Officers to apply Clubhouse rules and regulations in a fair, compassionate and consistent way.
Oversees daily Clubhouse program functions, organizes schedules according to members needs and ensuring schedules for meals, laundry, groups, special events, etc. are maintained.
Addresses Clubhouse members grievances and concerns and implements Clubhouse members suggestions to change rules, procedures, etc. when appropriate.
Attends board meetings, staff meetings and community meetings as requested.
Identifies and schedules evening and weekend activities like outings, outreach, special events, etc.
Identifies donors in the community (business, churches, individuals, etc.) and works with the Development Department in cultivating and maintaining relationships.
Maintains inventory of cleaning supplies, office supplies, and food and rep in advance when orders need to be placed.
Reports facilities issues that need to be repair like plumbing, AC/Heater issues, etc.
Addresses calls from the Security Company after hours.
Assists in locating resources and advocating for consumers.
Promotes and teaches member-driven clubhouse programs operating according to the International Standards for Clubhouse Programs.
Facilitates work-ordered day along with the consumers. Helping set up work routines to meet the needs of the consumers and promote the orderly functioning of the clubhouse.
Establishes working relationships with community providers.
Identifies community resources as needed by members including alternatives for housing.
Maintains resource bulletin board, vocational resource bulletin board, and housing spectrum bulletin board.
Provides direct information and training for consumers on topics identified by the membership.
Arranges for outside speakers to come to the clubhouse to provide information to the members.
Assists and advocates for members relative to internal and external resources.
Provides group and one-on-one training and support for consumers interested in learning job skills.
Will be part of a multi-cultural team sensitive to the cultural and linguistic needs of the families served.
Sources employment opportunities in community.
Works evenings and weekends as needed to meet member needs.
Provides transportation to members in clubhouse vans as needed.
Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
Reports to work on time and maintains reliable and regular attendance.
Models Pacific Clinics' approach, mission and core values in all communication and correspondence.
Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
Performs other duties as assigned.