Lead Cloud & Platform Service Manager

McKesson•Irving, TX

46d•Remote

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Requirements

Bachelor’s Degree in Computer Science, Electronics Engineering or a related field and Ten (10) years of experience in the job offered or a related field.
Five (5) years demonstrated experience in conducting Cloud Assessment and discovery to evaluate existing infrastructure and identify opportunities for cloud adoption.
Five (5) years demonstrated experience in managing multiple customer deliveries globally, demonstrating ability to handle complex projects across different regions.
Five (5) years demonstrated experience in utilizing public cloud platforms such as AWS and Azure to optimize performance and scalability.
Three (3) years demonstrated experience in leading Cloud transformation and migration projects, ensuring seamless transition of applications and data to cloud environments.
Three (3) years demonstrated experience in driving application transformation to Cloud.
Three (3) years demonstrated experience in implementing Cloud Governance strategies focusing on cost management, compliance, security, availability, and reliability.
Three (3) years demonstrated experience in providing hands-on expertise in delivery, effectively leading teams and driving projects to completion.
Three (3) years demonstrated experience in overseeing MIM (Incident Management) processes to ensure timely resolution of issues and minimizing downtime.
Three (3) years demonstrated experience in providing service management.
Three (3) years demonstrated experience in working with platform technologies and cloud hosting support/engineering in a 24x7 Enterprise environment.
Three (3) years demonstrated experience in performing business continuity planning, disaster recovery, high availability technologies, and implementations, including troubleshooting and configuration management.
Three (3) years demonstrated experience in providing leadership in a matrixed organization, delivering beyond reporting structures.
Three (3) years demonstrated experience in working with Microsoft Azure and rolling out and managing server and platform services at scale.
Three (3) years demonstrated experience in debugging/resolving system failures in production environments.

Responsibilities

Oversee the health and strategic direction of cloud and platform computing systems, essential for supporting US Oncology practices.
Crafting and executing the US Oncology cloud and hosted computing service roadmap, ensuring alignment with McKesson standards and stakeholder expectations.
Collaboration with customer success teams is essential to ensure that project management and technology service delivery teams meet objectives and adhere to committed timelines.
Ensure support for both traditional and cloud-hosted platform services across 450+ sites in the United States, ensuring they meet the needs of USON physician practices, joint ventures, and business offices.
Ensure the platform services align with the unified objectives of McKesson and the US Oncology Network strategy.
Regular service and roadmap reviews will be conducted to align and prioritize initiatives with key stakeholders.
Maintain a culture of performance, transparency, cost efficiency, and quality improvement while building trust and credibility throughout the organization.
Leadership and oversight of major incident management (MIM) for USON cloud and platform services, showcasing strategic vision and technical expertise.
Leadership in cloud migration initiatives, driving the adoption of cloud services across US Oncology to improve patient experience.
Maintain documentation that supports the USON environment, including non-standard configurations.
Deliver metrics on KPIs required to support service health and initiatives.
Collaborate with internal and external technology partners to deliver strategic initiatives.
Establish priorities, providing guidance, and securing engagement and commitment from teams.
Manage requests, providing timely approvals, and enforcing governance.
Partner with MT managed services to support get-to-green programs.