Lead Client Success Manager (P3880)

84.51° • Cincinnati, OH

2d • $95,000 - $125,000 • Onsite

About The Position

84.51° is a retail data science, insights and media company that helps The Kroger Co., consumer packaged goods companies, agencies, publishers, and affiliates create more personalized and valuable experiences for shoppers. Leveraging first-party retail data from over 62 million U.S. households via the Kroger Plus loyalty card program, 84.51° drives a customer-centric journey through 84.51° Insights, 84.51° Loyalty Marketing, and Kroger Precision Marketing. The company utilizes a 5-day in-office work schedule to foster collaboration, alignment, and team connection.

As a Lead Client Success Manager, you will serve as the primary point of contact for a portfolio of clients within a specific vertical, driving organic growth strategies for Media, Incentives, and Insights. This role involves leading client goals and objectives across the commercial portfolio, overseeing the delivery of quarterly business reviews, and identifying/closing opportunities with client Kroger-facing teams. You will be responsible for insight subscription renewals and leveraging a consultative approach to maximize value creation through insights utilization. You will also sell in insights and activation to support key KR collaborative processes and ensure flawless commercial execution. Proactive exploration of ideas to drive portfolio account growth is essential. This role includes people leadership, overseeing a team of Activation and Insights success managers, and partnering with cross-functional teams such as Sales, Kroger teams, Data Science, Finance/Accounting, and Product Strategy to ensure positive and engaging client experiences.

Requirements

• Bachelor’s degree required
• 5-7+ years of account management and/or business development experience.
• Media, Incentives, or Insights experience required
• Strong experience maximizing investment decisions across the portfolio
• Collaborative, energetic, and thrives as a key part of a cross-functional leadership team
• Adept at continual learning and ability to represent a broad portfolio
• Works well under tight turnaround and deadlines
• Motivate & influence a positive, constructive culture, based on team-work, collaboration, & intellectual curiosity.
• Project management experience
• Strategic thinking and problem solving
• Strong communication, organization, prioritization and attention to detail
• Ability to navigate ambiguity & thrive in driving recommendations and solutions forward

Responsibilities

• Lead the vertical business and organic growth strategy for Media, Incentives, and Insights.
• Owns the retention strategy which includes a successful client approach so the teams can deliver a strong client experience.
• Progress organic business with senior leadership engagement at CPGs.
• Directly engage with Kroger Merch Directors within each vertical to represent CPG growth strategies. Participate in CPG Merch JBPs and represent full CPG alt profit business needs. Triage off-strategy investment from CPGs directly with Merch Directors.
• Accountable for productivity and efficiency of client workflows to drive growth.
• Drives for talent retention and growth of the vertical. Inspires and trains a team of data-driven story tellers ensuring client satisfaction and campaign success.
• Partners with product, client partnership, and cross-functional teams to drive commercial offering, exploration, innovation, and effectiveness.
• Identifies and solves for barriers with cross functional teams to ensure long term client and team success.
• Responsible for building internal/external client/stakeholder relationships at a senior level to mitigate challenges and develop strategies for clients alongside team members.
• Proactively identify ways of working and drive alignment across internal teams for processes/key tasks, and team/client guidance.
• Responsible for managing a diverse team of client success individuals; including: recruiting, training, developing, coaching, and inspiring others.

Benefits

• Medical: with competitive plan designs and support for self-care, wellness and mental health.
• Dental: with in-network and out-of-network benefit.
• Vision: with in-network and out-of-network benefit.
• 401(k) with Roth option and matching contribution.
• Health Savings Account with matching contribution (requires participation in qualifying medical plan).
• AD&D and supplemental insurance options to help ensure additional protection for you.
• Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year.
• Paid leave for maternity, paternity and family care instances.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager