Lead Client Service Representative

AHP - NEVADA LLC • Las Vegas, NV

8d • $17 - $20 • Onsite

About The Position

We are seeking a seasoned and compassionate Lead Client Service Representative (CSR) with proven veterinary front-desk experience and leadership skills to join our general practice hospital. This role is designed for a confident, service-driven professional who excels in a fast-paced medical environment, leads by example, and is committed to delivering a consistently exceptional client experience at every interaction. This is a full-time position.

Requirements

• 1-2 years of experience as a Client Service Representative in a veterinary or medical setting (veterinary preferred)
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask and remain calm in a busy, emotionally charged environment
• Strong computer skills and experience with practice management software
• A positive attitude, strong work ethic, and commitment to teamwork

Nice To Haves

• Previous leadership, training, or supervisory experience strongly preferred

Responsibilities

• Connect patients to doctors
• Lead and support the Client Service team to deliver consistent, high-quality client experiences
• Serve as a role model for professionalism, empathy, and hospital standards
• Assist with training, onboarding, and mentoring new CSRs
• Support scheduling, coverage coordination, and workflow efficiency at the front desk
• Address client concerns and assist with service recovery when needed
• Maintain accurate medical records, client communication, and payment processing
• Collaborate with hospital leadership to improve processes and client service outcomes
• Uphold hospital policies, procedures, and culture

Benefits

• Employee pet care benefits and discounts
• Group health, dental, and vision insurance with company contribution
• 401(k) with company matching
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed