Lead Client Service Associate (Teller) - Palm Springs, CA

California Bank & Trust•Palm Springs, CA

2d•Onsite

About The Position

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive. As a premier California-focused financial services company dedicated to serving its communities, families and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards. We are seeking a full-time Lead Client Service Associate (Teller) to join California Bank & Trust in Palm Springs. The Lead Client Service Associate plays a key role in leading daily teller operations, coaching team members, and driving client service excellence to support branch goals.

Requirements

Requires a High School Diploma or equivalent and 4+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
Demonstrates expert knowledge of cashiering, balancing, debits, credits, bank products, and overall banking practices.
Utilizes a strong working knowledge of basic mathematics to ensure operational accuracy.
Possesses solid balancing and customer service skills to support client satisfaction.
Exhibits the ability to identify client needs and cross-sell appropriate bank products and services.
Displays strong interpersonal and leadership skills to successfully coach and guide team members.

Responsibilities

Leads the daily activities of client service associates to ensure smooth and efficient branch teller operations.
Coaches and counsels branch staff to improve customer service, sales, and operational skills through regular on-the-job training.
Collaborates with team members to develop action plans that drive individual and branch goals.
Oversees daily activities to protect the branch against loss while delivering high-quality client service.
Maintains an advanced, up-to-date knowledge of bank procedures and operational workflows.
Supervises branch activities as needed in the absence of or in conjunction with the branch management team.
Expands the client base through effective selling techniques, including lending applications, cross-selling bank products, and assisting clients with their overall banking needs.
Processes cash transactions and handles other customer service duties within the branch as required.
Other duties as assigned.