Lead Client Director (Sales) - Transportation & Logistics

ServiceNow • Atlanta, GA

49d

About The Position

We are seeking a strategic and highly experienced Lead Client Director to own and nurture C-suite relationships across multiple business lines, serving as the single point of accountability for enterprise-wide, multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand complex customer business challenges and drive comprehensive account strategies that deliver sustained growth and value.

Requirements

• Experience selling into and managing a successful relationship with the UPS
• 10+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
• Proven experience managing executive-level client relationships in complex enterprise environments.
• Strong background in consulting or strategic advisory roles.
• Deep industry Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance
• Ability to translate customer challenges into actionable strategies.
• Excellent leadership and cross-functional team coordination skills.
• A strong track record of driving significant business growth through value-based engagement.

Responsibilities

• Own and manage executive-level relationships, acting as the primary liaison between the client and all business units.
• Lead the development and execution of long-term, multi-year transformation agendas aligned with client priorities.
• Apply industry knowledge to identify and address customer challenges, guiding strategic account planning.
• Drive topline growth through compelling, value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion.
• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.
• Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution Consultants (SC), Product, and Customer Experience Groups (CEG).
• Link customer outcomes directly to business and financial impact to demonstrate value realization.
• Leverage a consulting mindset to advise clients on transformational opportunities and measurable business results.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees