Lead Clerk/ Trainer

Luzerne County • Wilkes-Barre, PA

5d • Onsite

About The Position

The lead clerk of the Prothonotary and Clerk of Courts Department will report directly to the Prothonotary and Clerk of Courts Manager. Under general supervision he/she will coordinate workflow within the department, train and track progress of new and existing clerks, assist with reporting and other duties as assigned by the Manager.

Requirements

• Knowledge of English grammar, punctuation, and spelling
• Knowledge of standard office procedures and practices
• Knowledge of intermediate to complex math procedures
• Must possess good communication and interpersonal skills.
• Must be able to work independently assessing and prioritizing multiple tasks, projects and assignments.
• Skill in working within deadlines to complete projects and assignments.
• Skill in assessing, analyzing, identifying and recommending solutions to problems.
• Must be able to meet and interact effectively with co-workers and the general public, and to respond accurately to routine questions/inquiries regarding department operations and procedures.
• High School diploma or equivalent.
• Must be able to satisfactorily complete Criminal History Record checks and Child Abuse Clearances.
• Previous Clerk experience

Nice To Haves

• Preferred knowledge of criminal and civil procedures and practices.
• Knowledge of County and Department policies and procedures.

Responsibilities

• Lead training classes for new and existing employees on the IQS and CPCMS systems.
• Cross train employees between Prothonotary/Clerk of Courts.
• Functions as a lead worker by distributing and explaining work assignments, conducting on the job training, and reviewing output of work unit for adherence to standards.
• Prepare reports and correspondence which require the consolidation of status reports, logs, lists and other statistical and narrative information generated by other employees.
• Review current and create new training materials for department staff and establish metrics to monitor and evaluate performance standards.
• Assist with filing, scanning, and processing all documents related to criminal and civil cases.
• Operates computers, typewriters, copiers, mail processing machines, calculators and other office equipment.
• Builds and maintains positive working relationships with co-workers and the public using principles of good customer service.
• May assist the Manager with other duties assigned to meet workload demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED