Lead, Clerical - Arden/Hendersonville NC

QualDerm Partners•Arden, NC

1d•Onsite

About The Position

The Lead, Clerical at our Arden/Hendersonville location will oversee front office operations, managing patient check-ins, appointment scheduling, and insurance verifications to ensure smooth and efficient patient experiences. This role involves supervising clerical staff, coordinating daily workflow, and collaborating with management to uphold quality standards and operational effectiveness.

Requirements

High School Diploma or GED required; Associate’s degree or higher preferred.
Minimum of 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.
Proven experience leading or supervising clerical or front office teams.
Strong organizational, communication, and interpersonal skills.
Ability to handle confidential patient information with discretion and integrity.
Customer service focused with the ability to manage multiple tasks and priorities effectively.

Nice To Haves

Proficiency with practice management and electronic medical record systems is a plus.

Responsibilities

Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
Manage patient registration processes, including accurate insurance verification and data entry.
Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
Address patient inquiries professionally and resolve issues promptly.
Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
Maintain communication with the Practice Manager regarding operational updates and staff performance.
Ensure compliance with confidentiality standards and maintain patient privacy.
Participate in process improvement initiatives to enhance patient access and office efficiency.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team