Lead, Clerical - Arden/Hendersonville NC
About The Position
QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations spanning 17 states. We are dedicated to educating, protecting, and caring for your skin, providing comprehensive skin care to help you achieve healthier, more confident skin. Our mission is to promote skin health awareness through education on skin cancer prevention, risk factors, and the importance of annual skin exams and dermatologic care. We are committed to delivering advanced and accessible dermatologic services across growing communities while fostering a rewarding environment for our providers and staff. Position Location: Arden/Hendersonville, North Carolina Job Summary: The Lead, Clerical at our Arden/Hendersonville location will oversee front office operations, managing patient check-ins, appointment scheduling, and insurance verifications to ensure smooth and efficient patient experiences. This role involves supervising clerical staff, coordinating daily workflow, and collaborating with management to uphold quality standards and operational effectiveness.
Requirements
- High School Diploma or GED required; Associate’s degree or higher preferred.
- Minimum of 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.
- Proven experience leading or supervising clerical or front office teams.
- Strong organizational, communication, and interpersonal skills.
- Ability to handle confidential patient information with discretion and integrity.
- Customer service focused with the ability to manage multiple tasks and priorities effectively.
Nice To Haves
- Proficiency with practice management and electronic medical record systems is a plus.
Responsibilities
- Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
- Manage patient registration processes, including accurate insurance verification and data entry.
- Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
- Address patient inquiries professionally and resolve issues promptly.
- Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
- Maintain communication with the Practice Manager regarding operational updates and staff performance.
- Ensure compliance with confidentiality standards and maintain patient privacy.
- Participate in process improvement initiatives to enhance patient access and office efficiency.
Benefits
- Competitive Pay – Attractive compensation to reward your hard work
- Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
- Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
- Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
- Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
- Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
- Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
- Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
- Exclusive Employee Discounts – Save on products and services with special discounts just for you
- Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
