Lead, Clinical - Arden NC

QualDerm Partners•Arden, NC

2d•Onsite

About The Position

QualDerm Partners is looking for a dedicated and experienced Lead, Clinical to join our Arden, NC location. As a vital member of our team, you will lead the clinical staff in providing exceptional patient care while ensuring the smooth operation of clinical workflows. At QualDerm Partners, we are committed to offering comprehensive skin and aesthetics wellness services, including dermatology, skin cancer treatments, cosmetic procedures, and plastic surgery. Our mission is to deliver outstanding care and support our patients’ lifelong wellness journeys.

Requirements

High school diploma or equivalent required; certification as Medical Assistant preferred.
2-3 years of recent clinical experience, preferably in dermatology or related fields.
Strong knowledge of clinical procedures, EMR systems (especially EMA ModMed), and patient care protocols.
Excellent communication and leadership skills.
Ability to multitask and manage staff in a fast-paced clinical environment.
Familiarity with OSHA, HIPAA, and infection control standards.
Demonstrated problem-solving skills and attention to detail.

Responsibilities

Serve as EMA ModMed superuser and primary resource for troubleshooting and training.
Lead and mentor medical assistants with on-the-job training and performance feedback.
Manage patient flow efficiently by coordinating staff assignments and addressing any bottlenecks.
Order, organize, and maintain medical supplies and equipment inventory.
Assist with resolving patient issues related to registration, billing, and clinical coding.
Ensure compliance with infection control protocols, OSHA Blood Borne Pathogen standards, and HIPAA privacy regulations.
Support providers during clinical procedures, including preparation, assisting with numbing, and specimen handling.
Maintain treatment rooms in a clean, organized, and fully stocked state.
Schedule procedures, manage prescription refills, and facilitate communications between providers, patients, and pharmacies.
Perform weekly safety checks such as eye wash stations and equipment sterilization.
Collaborate with the Practice Manager and Office Manager on operational improvements and team performance.
Any other duties as assigned to ensure successful clinical operations.

Benefits

Competitive Pay – Attractive compensation to reward your hard work
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
Exclusive Employee Discounts – Save on products and services with special discounts just for you
Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team