Lead Cleaner

MaidPro Elgin•Elgin, IL

10d•$22 - $25

About The Position

The Lead Cleaner provides in-office operational support to the office manager and/or owner while also supporting field cleaning staff by cleaning homes. The role helps maintain MaidPro’s quality standards through first-time and on-time cleans, in-home quality checks, client follow-up, and related duties. It also supports morning dispatch, manages cleaning inventory and equipment, and helps maintain a clean, welcoming, and professional office. This position offers opportunities to develop customer service and office management experience and progress into leadership.

Requirements

Excellent customer service skills.
Reliable transportation.
Detail-oriented.
Strong time-management and organizational skills.
A positive attitude and proven ability to motivate others.
Strong work ethic.
Ability to lift up to 35 lbs.
Ability to stand for long periods of time.
Willingness to work in homes that have pets.

Responsibilities

Provide in-office operational support to the office manager and/or owner as needed.
Manage client comment cards and conduct daily reminder calls and quality-control follow-up calls.
Support field cleaning staff by cleaning homes.
Participate in first-time and on-time cleans and perform in-home quality checks and related duties to ensure MaidPro quality standards are met.
Assist with morning dispatch.
Manage inventory, including refilling bottles, maintaining cleaning equipment and supplies, completing daily laundry, maintaining vacuums, and ensuring supply orders are made as needed.
Maintain a clean, welcoming, and professional office environment.
Continuously look for ways to improve efficiency and quality.