Lead Cleaner

MaidPro Elgin•Elgin, IL

7d•Hybrid

About The Position

We are hiring an Office Assistant to assist with daily office operations and provide the highest level of customer service to our customers. Are you a fun person who likes to clean and has aspirations of growing your career into a leadership position? Do you want to build your customer service and office management work experience in a position with promotion opportunities?

Requirements

Excellent customer service skills.
Reliable transportation.
Detail-oriented.
Strong time-management and organizational skills.
A positive attitude and proven ability to motivate others.
Strong work ethic.
Ability to lift up to 35 lbs.
Ability to stand for long periods of time.
Willing to work in homes that have pets.

Nice To Haves

Aspirations of growing your career into a leadership position.
Build your customer service and office management work experience in a position with promotion opportunities.

Responsibilities

Provide in-office operational support to the office manager and/or owner as needed.
Manage client comment cards, conduct daily reminder calls, and quality control follow-up calls.
Support the field cleaning staff by cleaning homes.
Ensure that MaidPro quality standards have been met by participating in first-time and on-time cleans, and by performing in-home quality checks and related duties as needed
Assist with morning dispatch.
Manage inventory control, including refilling bottles, maintaining cleaning equipment and supplies, daily laundry, and vacuum maintenance, ensuring that supply orders are made as needed.
Ensure a clean, welcoming, and professional office environment.
Continuously look for ways to improve efficiency and quality.