Lead Certified Ophthalmic Assistant/Technician

HORIZON EYE CARE•Charlotte, NC

5d•Onsite

About The Position

The Lead Certified Ophthalmic Assistant/Technician monitors daily clinic flow, including employee assignments and pod-specific technical and clerical functions. The role works closely with the Clinical Operations Manager to coordinate employee and physician schedules and support an efficient, productive clinic. The position also assists physicians with examinations, testing, treatments, and administrative duties.

Requirements

Certified Ophthalmic Assistant certification is preferred; Certified Ophthalmic Technician (COT) is preferred.
Ability to efficiently perform work-ups and scribing and maintain consistent clinic flow.
Ability to lead and provide guidance in all situations.
Thorough knowledge of NextGen and the impact of data entered.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.

Nice To Haves

Certified Ophthalmic Assistant certification.
Certified Ophthalmic Technician (COT) certification.

Responsibilities

Update and communicate pod policies and procedures to clinical staff.
Act as a liaison between the Clinical Operations Manager and clinic staff.
Provide input to the Clinical Operations Manager to improve clinic efficiency and productivity.
Assist the Clinical Operations Manager with training and evaluating clinical staff and provide input for employee reviews.
Monitor clinical staff compliance with clinic policies.
Maintain team schedules for early and late evenings and lunch rotations, including participation in early/late rotations, to support efficient clinic flow.
Monitor team hours to minimize overtime, adjust schedules as patient flow allows, and communicate with the Clinical Operations Manager when appropriate.
Maintain knowledge of clinic functions, including the front desk, medical records, surgery scheduling, and Call Center, for coordination purposes.
Oversee equipment maintenance and calibration and report status or issues to the Clinical Operations Manager.
Complete tasks requested by physicians and delegate tasks as appropriate.
Attend regular Lead Technician meetings and individual meetings as required.
Coordinate patient information and follow-up, including dismissals, no-shows, returned calls and STAT messages, and missing encounters.
Assist with triage for patient calls and walk-ins as the team's go-to person.
Respond to NextGen tasks within expectations.
Promote a positive image with staff and physicians and support excellence in customer service.
Assist physicians with examinations, testing, treatments, and administrative duties.