Lead Certified Medical Assistant - Mat-Su Palmer Urgent Care

Community Health Systems•Palmer, AK

13h•Onsite

About The Position

The Medical Assistant Lead - Urgent Care Center supports daily operations of the Urgent Care Center by serving as the primary on-site resource for staff training, competency development, and workflow support. The Medical Assistant Lead mentors and orients new team members, reinforces adherence to clinical protocols and regulatory requirements, and promotes a consistent, patient-centered care environment. The Medical Assistant Lead collaborates with center leadership to ensure high-quality service delivery, reliable processes, and a cohesive clinical team.

Requirements

3-5 years of experience working as a Medical Assistant in a healthcare setting required
Certified Medical Assistant (CMA)-AAMA required or Registered Medical Assistant (RMA)-American Medical Technologists required
BCLS - Basic Life Support required
Applicants must be authorized to work in the U.S. for an employer.

Nice To Haves

Experience in an urgent care, emergency care, or ambulatory care setting preferred
Skill in effective communication with patients, providers, and colleagues in a fast-paced clinical setting.
Ability to demonstrate accountability, professionalism, and strong clinical judgment.
Knowledge of Medical Assistant procedures including triage, specimen collection, point-of-care testing, wound care, EKGs, medication administration within scope, and documentation standards.
Ability to multitask, prioritize, and respond calmly and effectively during urgent or high-volume situations.
Ability to coach and support others while maintaining a positive, collaborative team culture.

Responsibilities

Performs ongoing training, orientation, and competency development for clinical staff, supporting new hires through the initial training period and facilitating ongoing skills reinforcement.
Communicates coaching points, workflow guidance, and feedback in a professional and supportive manner that reflects organizational values.
Conducts competency evaluations for clinical service representatives and Medical Assistants at hire and annually; identifies skill gaps and assists with remediation plans.
Maintains new-hire training documentation, supports chart audits, and assists with quality assurance activities to promote accuracy and compliance.
Maintains an advanced working knowledge of the electronic medical record and partners with appropriate team members to support best practices, documentation standards, and workflow consistency.
Ensures team members receive appropriate training for their assigned roles and escalates training needs or performance concerns to the Practice Manager or training team as appropriate.
Serves as the site lead for compliance activities, including but not limited to laboratory standards, X-ray safety, OSHA requirements, and regulated waste handling.
Assists with operational needs by traveling to other Urgent Care Center locations to provide training, coverage, or workflow support as required.
Performs all responsibilities of the Medical Assistant role, including patient triage, specimen collection, point-of-care testing, EKGs, wound care, medication administration within scope, immunizations, and documentation in the electronic health record.
Works 12-hour shifts, including weekends and rotating holidays, based on operational needs.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.