Lead Certified Medical Assistant #Full Time

61st Street Service Corp•White Plains, NY

22h•Hybrid

About The Position

The Lead Certified Medical Assistant (LCMA) is an experienced Medical Assistant with strong collaboration and leadership skills. In this role, the incumbent will lead a collaborative team of CMA’s by providing day-to-day guidance and mentorship. This role will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture in alignment with our values of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication. This position supports ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast, comprising an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. There is an opportunity to grow as part of a Certified Medical Assistant Career Ladder.

Requirements

High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
CMA must be certified by a credentialing body.
A minimum of 3 years’ experience in a medical assistant role.
Current BCLS/AED certification required.
Demonstrated proficiency and/or understanding of EMR systems.
Prior experience in front desk support and/or workflows.
Candidate must demonstrate strong aptitude for detail, flexibility, adaptation to change, and ability to work independently.
Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.
Prior experience in front desk support and workflows.
Must demonstrate strong organizational and problem-solving skills.
Ability to perform across multi- disciplinary and/or specialty areas while maintaining high productivity and a professional and service- oriented demeanor.
Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.
Strong commitment to fostering diversity and equity.
Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
Must be an engaged team member, demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations.
Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
Must be a motivated individual with a positive mindset and exceptional work ethic.
Will provide coverage as requested throughout practices (multiple sites and flexible schedule).

Nice To Haves

Associate degree or additional academic coursework preferred.
Multi-specialty experience in a high-volume setting preferred.
Prior Epic experience preferred.
Prior experience in a training or senior CMA role preferred.

Responsibilities

Greet and interact with patients, visitors, vendors, and all faculty and staff.
Prepare patients for their visit including: Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc.
Serving as a chaperone in the exam room as requested.
Assisting physicians with examinations, procedures, and department-specific therapies that does not require medical judgement or decision making.
Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
Ensuring that proper labs are drawn and documented via Epic.
Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
Entering orders in Epic as required.
Notifying physicians and nurses of emergencies and performing first aid.
May remove sutures or staples under the supervision of a physician or other appropriately licensed person, provided that the patient is evaluated, at a minimum, immediately before the procedure by an appropriately licensed professional.
Open sterile packages, under the continuous and direct supervision of an appropriately licensed and credentialed individual. CMAs may insert items into an autoclave and may remove sealed packages from an autoclave; the CMA must, however, be under supervision once opening the sealed package of autoclaved instruments (like opening a �sterile package�).
Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.
Serving as a liaison between physicians and other individuals such as patients.
Preparing and maintaining medical charts.
Copying and mailing requests for medical records.
Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.
Assist Supervisor and/or Manager with daily staffing schedules, time off requests, same day absences, etc.
Help to ensure adequate coverage and address any related issues as directed.
Serve as a Preceptor for new and existing staff.
Mentor CMAs by sharing knowledge, expertise, and demonstrating and reinforcing department values and patient care mission.
Identify areas for improvement in clinic operations and recommend alternative procedures, actions, or sources of information to resolve issues.
Work collaboratively with front- and back-end support team and providers to ensure that patient satisfaction and protocol standards are met.
Support communication of organizational initiatives, changes, or other issues as needed.
Provide feedback to management on adoption and understanding.
Serve as an advocate for team when needed.
Participate in debriefing and quality improvement practices to ensure quality patient care.
Bring safety and quality events, concerns, and needs to debriefs/safety huddles.
Collaborate with team members on quality-related projects.
Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.
Assist with onboarding and training of new or less experienced CMAs.
Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.
Contribute ideas for improving practice workflows to team members, providers, and management.
Other duties as assigned.