LEAD CERTIFIED MEDICAL ASSISTANT II- WOMEN'S HEALTH

Johnson Memorial Hospital•Franklin, IN

13h•Onsite

About The Position

This role oversees the daily flow of patients in a large, high-volume physician practice site, making staff adjustments as necessary in consultation with the Practice Administrator or provider. The Lead Certified Medical Assistant assists the Practice Administrator with interviewing clinical staff, develops monthly clinical staff rotation schedules, and takes a primary role in orienting new staff and students. This position also assists in the development and review of policies and procedures and serves as an EMR resource for other CMAs. The role involves ordering medical supplies and vaccines, conducting medication counts, performing quality control for on-site laboratory services, and maintaining necessary logs. Additionally, the Lead CMA coordinates the disposal of bio-hazard materials and assists providers by rooming patients, documenting symptoms, taking vital signs, and completing medical history forms. The position requires performing set-ups for and assisting providers with procedures, scheduling tests and appointments, performing prior authorizations, and notifying the referral specialist of insurance referral needs. The Lead CMA also assists with office exams, administers immunizations (in specific departments), updates immunization records, and performs phone triage, including addressing patient medical questions, test results, and medication refills. Walk-in patient duties may also be performed. The role functions as a resource to visitors, providers, and staff, greeting everyone promptly and courteously, and continuously supporting the Mission and Values of JMH. Additional duties may be assigned by management. All activities must be conducted in compliance with applicable laws, regulations, standards, and JMH policies and procedures, including Blood and Body Substance Precautions.

Requirements

Associates Degree in Medical Assisting and three (3) years of experience working as a Medical Assistant; OR High school diploma or equivalent and five (5) years of experience working as a Medical Assistant.
Previous experience working in a multi-site practice.
Current CMA (AAMA), RMA, NCMA or CCMA certification required.
Current BLS or CPR for Healthcare Providers certification required.

Responsibilities

Oversees the daily flow of patients in a large, high-volume physician practice site.
Makes appropriate staff adjustments, as necessary, in consultation with Practice Administrator or provider.
Assists the Practice Administrator with interviewing clinical staff.
Develops monthly clinical staff rotation schedule.
Takes a primary role in orientation of new staff/students to the practice.
Assists in development and review of policies and procedures.
Serves as EMR resource for other CMAs.
Orders medical supplies and vaccines.
Conducts medication counts.
Conducts quality control processes for on-site laboratory services.
Maintains logs necessary for POC testing, medical counts, and other quality control processes.
Coordinates disposal of bio-hazard materials with Hospital.
Assists provider by rooming patient, documenting signs/symptoms, obtaining blood pressure, weight, height and temperature as pertinent.
Completes medical history forms.
Performs set-up for procedures and assists provider with procedures, which may include performing dressing changes, ear washes, catheterizations, breathing treatments, EKG’s, urinalyses, strep, flu, pregnancy tests, and some injections as directed by the provider and dependent upon the providers’ specialty.
Schedules tests, radiology exams and appointments with specialists as requested by the provider and/or patients.
Enters all information pertaining to check-in/check-out as necessary in an appropriate manner in the EMR.
Performs prior authorizations as required.
Notifies office referral specialist when insurance referral is required.
Assists provider with office exams, obtaining height, weight, BMI and other pertinent information as required.
May administer immunizations (in Family Physicians, Women’s Care, Internal Medicine and Pediatrics).
Updates immunization records and records VFC immunizations in VFC log.
Performs phone triage when scheduled, including fielding patient medical questions, test results, medication refills, and call-backs to patients as directed by provider or requested by patient.
Faxes/calls/transmits prescription refills as directed by provider.
Performs walk-in patient duties as scheduled, which may include: triage, injections, blood pressures, urinalyses, medication sample requests, collecting history and other information from the patients to be relayed to the provider for direction.
Functions as a resource to visitors, providers and staff; greets everyone promptly and courteously.
Clearly communicates and continuously supports the Mission and Values of JMH.
Performs additional duties not addressed here as assigned by the Practice Administrator, practice site provider, Chief Ambulatory Officer (Orthopedic Care Center only) and/or the JMH Vice President of Physician Practices.
Conducts all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures including Blood and Body Substance Precautions.