Lead Cerologist - Lead Esthetician & Wax Specialist - Waxing the City

Livonia•Livonia, MI

11h•Onsite

About The Position

We are looking for a Lead Cerologist to join our team and help lead our studio, support our Cerologists, and create an exceptional experience for every guest who walks through our doors! The ideal candidate is a confident, experienced waxing and skincare professional who is passionate about both beauty and leadership. This role is perfect for someone who leads by example, knows how to build relationships with guests, understands the importance of sales and marketing, and is excited to help a team grow.

Requirements

Minimum 3 years of professional experience in waxing and skincare
Current Michigan Cosmetology or Esthetics License
Previous experience leading, mentoring, or managing a team
Strong communication and interpersonal skills
Proven ability to drive sales and meet or exceed goals
Strong knowledge of waxing, skincare, and guest care
Comfortable with marketing, community outreach, and generating new business
Highly organized, dependable, and able to take initiative
Positive attitude and ability to motivate and support a team
Comfortable serving as the studio's leader and point of contact when the Studio Manager is unavailable
Open availability — as a member of the leadership team, you're prepared to step in, support the team, and adjust your schedule as the studio and business needs evolve
Experience with inventory organization and management

Nice To Haves

Established clientele
Proven history of high service and retail sales
Experience training or onboarding new service providers
Experience with membership-based businesses
Experience with social media or local business marketing

Responsibilities

Provide exceptional waxing and skincare services while maintaining a high standard of guest care
Lead by example and help motivate, coach, and support the Cerologist team
Assist with training and development of new and existing Cerologists
Help drive guest retention, rebooking, memberships, service upgrades, and retail sales
Build and maintain strong relationships with guests and grow a loyal clientele
Participate in community marketing, local outreach, social media, and other studio marketing efforts
Help the team reach and exceed weekly and monthly sales and guest goals
Monitor studio performance and help identify opportunities for growth
Support the Studio Manager with day-to-day operations and team accountability, and serve as the studio's point person and in-store leader when the Studio Manager is not present
Organize and manage retail and service product inventory, including tracking stock levels
Maintain open availability and adjust your schedule as needed to support the business — including new training needs, schedule adjustments, vacation coverage, call-offs, and other unexpected situations
Create a positive, energetic, and professional studio environment
Maintain high standards for cleanliness, sanitation, organization, and guest experience, and follow all studio safety standards