Lead CCS Care Coordinator

Professional Services Group•West Allis, WI

12h

About The Position

Professional Services Group (PSG) is seeking a dedicated and experienced Lead Service Facilitator / Care Coordinator to support adults enrolled in the Milwaukee Adult Comprehensive Community Services (CCS) program. This leadership-level role combines direct care coordination with mentorship, quality assurance, and team support responsibilities. If you are passionate about recovery-oriented services, enjoy mentoring staff, and thrive in a collaborative, fast-paced behavioral health environment, this is an opportunity to make meaningful impact while growing professionally. About the Program Milwaukee Adult CCS provides community-based, recovery-focused services to individuals living with significant mental health and substance use diagnoses. Services follow the wraparound model and emphasize strength-based, person-centered care delivered in homes, community settings, and clinical environments. Position Overview As a Lead Service Facilitator, you will maintain an active caseload while also supporting program supervisors and mentoring care coordinators. You will play a key role in quality assurance, staff development, and ensuring compliance with DHS 36 and Medical Assistance (MA) regulations.

Requirements

Bachelor's degree in Social Work, Psychology, Criminal Justice, or related human services field required
At least one year of experience working with individuals with significant mental health and/or substance use diagnoses preferred
Strong understanding of recovery-oriented and strength-based practices
Knowledge of DSM-5 diagnoses and community resources
Ability to manage time independently while balancing leadership and caseload responsibilities
Strong oral and written communication skills
Ability to present cases in staffing with Milwaukee County BHD
Proficiency in electronic documentation systems
Ability to provide culturally responsive and inclusive services
Sound judgment and decision-making skills
Valid driver's license, reliable vehicle, and proof of insurance
Ability to safely transport clients
Ability to work in office, community, and client home environments
Ability to sit, stand, walk, and navigate stairs
Ability to operate a computer and office equipment
Ability to lift up to 20 pounds
Visual acuity sufficient to review documentation and safely operate a vehicle

Nice To Haves

Experience in care coordination or CCS services strongly valued

Responsibilities

Provide support, guidance, and problem resolution to care coordinators
Mentor new staff and assist with onboarding and CCS process training
Help plan and conduct team meetings
Assist staff in developing formal and informal community resources
Review documentation for quality assurance and compliance
Maintain a caseload of approximately 12–14 clients
Conduct intakes and assessments, including PPS/NOMS and Functional Screens
Complete MA-compliant Strengths and Needs Assessments
Develop and update Recovery Plans of Care (RPOC)
Facilitate team meetings and monitor client progress
Develop crisis and safety plans
Advocate for clients in emergency and crisis situations
Attend court proceedings, psychiatric appointments, and other supportive meetings as needed
Administer satisfaction surveys and track outcome data
Enter and maintain accurate documentation in required databases (including Avatar)
Meet monthly productivity expectations
Complete progress notes, assessments, service authorizations, quarterly reports, recertifications, and discharge summaries within required timelines
Comply with DHS 36, CCS, MA, HIPAA, and agency policies
Work closely with Milwaukee County Behavioral Health Division (BHD)
Collaborate with mental health professionals, community agencies, court officials, and other providers
Participate in weekly staffing and clinical supervision