Lead Care Coordinator
About The Position
Are you passionate about making a meaningful impact in women’s mental health care? Here's your chance to be a vital part of FamilyWell's mission to enhance access to high-quality, equitable, and affordable mental health services for women across the U.S. Background: FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM). Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners. Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team. The Lead Care Coordinator is a pivotal "player-coach" role focused on people leadership and day-to-day operational execution. You will manage the Care Coordinator team, overseeing workflows, supporting performance, and ensuring high-quality, consistent coordination with partnering women’s health clinics. Reporting to the Manager of Clinical Operations, the Lead Care Coordinator partners cross-functionally to improve tools and processes, monitors performance against established goals, and escalates risks and opportunities as needed to support team performance and service delivery at scale.
Requirements
- Healthcare Team Leadership Experience: 3+ years of experience managing teams in a healthcare setting, with strong preference for experience in complex, multidisciplinary care models (e.g., collaborative care, integrated behavioral health, population health, care management, or similar environments).
- Exceptional Cross-Functional Communication: Demonstrated excellence in communicating across multidisciplinary care teams. Strong instinct for closing the loop, anticipating information needs, and ensuring timely, clear handoffs across stakeholders.
- Operational & Workflow Leadership: Demonstrated ability to design new workflows as well as improve and scale existing operational workflows.
- Data Awareness and Operational Judgment: Comfortable interpreting operational metrics and dashboards to understand team performance, identify inconsistencies, and escalate risks appropriately.
Nice To Haves
- Startup experience is a plus!
- Experience partnering with Product or Engineering teams to automate administrative tasks is a major plus.
- Clinical Background (strongly preferred but not required): A clinical background (e.g., nursing, social work, care management, behavioral health, or related fields) is not strictly required for this role; however, experience working in or alongside clinical care teams is a strong plus, particularly in settings involving complex, multidisciplinary care delivery. Ability to balance clinical nuance with operational rigor—knowing when to standardize workflows and when to apply judgment in service of patient care coordination, provider experience, and team sustainability.
Responsibilities
- Care Coordination: Initially maintain a Care Coordinator caseload to stay closely connected to day-to-day clinical and operational workflows. As managerial responsibilities expand and the team scales, individual caseload expectations will intentionally decrease to allow greater focus on people leadership, quality, and operational oversight.
- People Management & Team Development: Directly manage the daily operations of the Care Coordinator team, including caseload distribution, coverage planning, and prioritization ensuring seamless integration with partner clinics and strict adherence to CoCM protocols. Oversee a growing team of Care Coordinators through regular 1:1s, coaching, feedback, and performance management. Support team development, address performance concerns, and foster a supportive team culture.
- Data-Driven Supervision: Ability to interpret operational data and understand which metrics are meaningful for team performance and service delivery. Identify inconsistencies between data and on-the-ground workflow, investigate root causes, and escalate risks, questions, or improvement opportunities to the Manager of Clinical Operations
- Operational Scaling: Partner with Product and Engineering teams to leverage technology that automates administrative friction, optimizes caseload-to-staff ratios, and enhances patient reach.
- Workflow Support: Serve as the primary Care Coordinator for key partner clinics to maintain a "boots on the ground" perspective of the provider experience and quickly surface operational issues.
Benefits
- Mission-Driven Work: Make a direct impact on women’s mental health and family wellbeing
- Growth Opportunity: Build and scale financial operations with a clear path to sustainable profitability
- Exceptional Team: Collaborate with passionate, mission-aligned leaders, including clinicians from top academic medical centers
- Competitive Compensation: Market-competitive salary, comprehensive benefits, and 401(k)
- Flexibility: Hybrid work environment with remote flexibility for exceptional candidates
- Impact: Your work directly enables thousands of women to access life-changing mental health care
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
