Lead Patient Care Coordinator

Specialty1 Partners•Walnut Creek, CA

6h•$28 - $31

About The Position

Joanne Jensen D.D.S. , Inc. AKA Endo Artistry - Walnut Creek in Walnut Creek, CA is seeking a Lead Patient Care Coordinator to join and support our busy specialty practice. We’re looking for a talented and organized front office professional who can balance patient care with leadership responsibilities. In this role, you’ll not only manage day-to-day patient interactions but also help guide our administrative team to ensure smooth operations, efficient scheduling, and an exceptional experience for every patient. Possibility for growth and career advancement if you possess a leadership mindset. A career with us means working alongside dental assistants, sterilization technicians, office managers, patient care coordinators, and more—all focused on exceptional care and outcomes. We value continuous learning, collaboration, and a culture where every team member can thrive both at work and outside of it. We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Requirements

3+ years proven experience in a supervisory role with a leadership mindset.
Must have dental knowledge/experience
Demonstrated ability to lead or mentor team members in a fast-paced environment
Strong communication, organizational, and multitasking skills
Proficiency with dental practice management software and scheduling systems
Commitment to excellent patient service and a supportive team environment
High school diploma or equivalent

Nice To Haves

Knowledge of insurance verification and patient financial processes preferred

Responsibilities

Oversee daily front office operations, including patient check-in/check-out, scheduling, and communications
Support, mentor, and train front office staff, delegating tasks and ensuring consistency in service
Monitor schedule flow to maximize provider availability and minimize patient wait times
Ensure accurate entry of patient information, insurance verification, and consent forms
Serve as the go-to resource for escalated patient concerns, addressing them with empathy and professionalism
Collaborate with clinical and leadership teams to align patient coordination with practice goals
Maintain a welcoming and organized reception area while upholding front office procedures and service standards
Other responsibilities as needed