Lead Cashier I

kate spade new york•Delta, BC

1d•Onsite

About The Position

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Requirements

1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
A combination of education and experience will be considered
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
Ability to work in a fast-paced environment
Strong English language proficiency. (for EU)
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

Greet customers warmly; act as an Insider Program ambassador.
Engage customers at Cashwrap and in line; assess needs and provide solutions.
Capture customer information accurately and securely.
Complete end-of-shift audits; process returns, repairs, and damaged items per policy.
Maintain SKU accuracy, Cashwrap organization, and cleanliness.
Suggest add-ons and promote gift cards.
Handle cash/media accurately and deliver purchases appropriately.
Assist with cashier training and report equipment issues.
Demonstrate integrity, ownership, and collaboration.
Stay composed under pressure; multitask and prioritize effectively.
Communicate clearly and confidently; influence customer decisions.
Adapt to customer needs and maintain awareness of surroundings.
Tech-savvy and eager to learn new systems.
Knowledgeable about products, store policies, and procedures.
Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.