Lead Cashier - Union | Availability Required 6:30 am to 11:30 pm

Good Food Holdings Companies•Portland, OR

6d•$20 - $26•Onsite

About The Position

Assists with the execution of department operations and work. Operates cash register, processes and bags customer orders and performs carry-outs. Responsible for till reconciliation and bank deposits. Provides exceptional customer service and contributes to a positive and collaborative team environment. This role guides the work of department staff, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed. It also supports daily department communication, operates POS units, troubleshoots transaction and equipment issues, and partners with management to maintain excellent department conditions. The Lead Cashier ensures consistent service levels, manages cash handling and register operations, processes returns, maintains adequate cash supply, prepares bank deposits, and ensures compliance with alcohol sales regulations. They also follow procedures for invoices, transfers, and credits, assist with maintaining the FE Resource Guide, and stay aware of current ads, promotions, holidays, and events.

Requirements

Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.
Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
Demonstrates a solutions-oriented approach to problems or concerns.
Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
Previous customer service, food service, retail or grocery experience preferred.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Knowledge of retail Front End Departments/Lead Cashier experience highly preferred.
Previous supervisory experience preferred.
Entry level to high level proficiency with MS Office.
Working knowledge with POS, inventory or other retail specific software required.

Responsibilities

Guides the work of department staff, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed.
Runs line chart ensuring that all department staff receive breaks and lunches.
Adapts approach for different learning styles among staff.
Supports daily department communication among staff, including updated produce codes, changes to processes, and any other information pertaining to department operations.
Operates self-checkout or Point of Sale (POS) unit; cashiers, and bags customer purchases; performs carry-outs as needed.
May be assigned to train new staff on registers and self-checkout.
Troubleshoots transaction and equipment issues on registers and self-checkout.
Partners with management to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels. Includes general upkeep and ongoing maintenance and troubleshooting of equipment.
Ensures consistent service levels in department and calls for back-up as needed.
Ensures department follows cash handling and register, POS or self-checkout operations.
Processes returns per policy and assists cashiers with complex returns.
Maintains adequate supply of cash. Sells change as needed throughout the day. Maintains FE bank per department guidelines.
Prepares daily bank deposits and cash/coin order with accuracy.
Performs tasks associated with period end, including safe audit and other money-handling tasks as assigned.
Ensures department complies with alcohol sales regulations.
Follows company procedures for processing invoices, transfers and credits.
Assists with the maintenance of FE Resource Guide to ensure cashier accuracy.
Maintains awareness of current ads, promotions, holidays and events.

Benefits

Employee Assistance Program (EAP)
30% staff shopping discount
Medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits (for full-time, regular-status staff working 24+ hours/week after 60 days)
401(k) program (for staff 21+ years old after 60 days)
PTO accrual
Paid holidays (depending on schedule and tenure)
Supplemental leave pay (such as parental or bereavement)
Store incentive program based on financial & operational goals
Paid time for volunteering at a 501(c)3 non-profit
Discounts on some forms of public transportation
Adoption assistance
Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday