LEAD Case Manager

Pillsbury United Communities•Minneapolis, MN

About The Position

The primary objective of this position is to provide engagement and intensive case management services to individuals suspected of law violations due to underlying substance use, mental health needs, homelessness and/or extreme poverty. This person reports to the LEAD Case Management Supervisor and is responsible for providing direct services to a caseload of approximately 25 individuals. The LEAD Case Manager will ensure provision of outreach, long-term engagement, and supportive services for participants through intensive case management activities through collaboration with LEAD partners, service providers, housing providers, and other community organizations. The ideal candidate will be an expert relationship builder, skilled in harm reduction and trauma-informed care principles, enjoy working on a team, and possess the ability to navigate complex systems of care, resources, and government systems to effectively support program participants.

Requirements

Bachelor’s degree in a relevant field, or demonstrably equivalent knowledge gained through alternative courses of study and life experience
Two years of experience minimum working communities of color and other marginalized communities
Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of care
Experience supporting and advocating for participants within the criminal justice system including court appearances and written communication
Ability to work in trauma-informed ways with individuals struggling with mental health, homelessness, chemical dependency, and other risk factors
Able to build positive, nonjudgmental relationships with community
Open to working in low-income neighborhoods with diverse community
Understanding of appropriate personal boundaries and professional ethics
Ability to work a flexible schedule that may include evenings and weekends
Self-motivating with excellent time management and accountability skills

Nice To Haves

Passion for what’s possible
Clear sense of personal purpose
Commitment to social justice
Creative problem-solver
Skilled communicator and motivator

Responsibilities

Programming expert in providing outreach and intensive case management services to individuals with criminal legal system involvement due to underlying substance use, mental health needs, homelessness and/or extreme poverty
Make recommendations for program improvements
Stay current with and connected to available community resources
Stay current on harm reduction and trauma-informed best practices
Provide Outreach and Intensive Case Management services for assigned clients
Engage participants on the street and at social service provider facilities to establish a working relationship and offer services
Assess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health
Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, GA, VA)
Assist participants in finding housing and maintaining occupancy
Provide reports for other community stakeholders such as probation officers and social workers as requested and outlined in current contracts held by the agency
Build and maintain program participant relationships
Develop partnerships with any program or agency that offers services not offered at Pillsbury United Communities
Develop partnerships with services providers and human services agencies
Develop and maintain collaborative relationships with LEAD partners, including Minneapolis Police Department, Hennepin County Sheriff, Hennepin County and City of Minneapolis Prosecutor’s office
Provide advocacy and support for participants within the criminal justice system including court appearances and written communication
Advocate for the participant with a wide variety of other service providers
Enter client data into Salesforce or other assigned portal within 48 hours of service
Complete data tracking through the use of The Bridge to Self Sufficiency Tool and update results at required intervals.
Use resources and supplies responsibly
Record time and expenses accurately
Keep proof of receipt when distributing incentives to clients in the program